UAM Agent with German
VON Consulting is an HR Consultancy company, providing solutions and services in the following areas: recruitment and executive search, personnel leasing, payroll, administration and training.Requirements
Team working skills
Understanding of solutions and correct management of problem solution
Capacity of taking care of the technical documentation and following the production, experimentation and deployment phase.
German (C1 or above)
Knowledge of Active Directory
Operating Systems Knowledge
Office Automation Software knowledge
Identity Management familiarity
Sense of urgency
Excellent communication and coordination skills
Segregation of duties
Responds to access requests by creating/modifying/deleting accounts and applying role based access rules in assigning application access and user rights
Logs, troubleshoots and dispatches IT issues to the next level, with the aim of ensuring quick and effective resolution.
Collects data for internal/external reporting.
Ensures service level agreements’ fulfilment;
Provides continuous improvement ideas
Follow up on tickets
Backlog follow up
Floor support for all L2/SME/SE/BSS agents/TL on UAM related topics
Perform trainings for L2 / L1 agents depending on the topics