UAM Agent with German

Employer: VON Consulting SRL
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 13.04.2021
    Short company description

    VON Consulting is an HR Consultancy company, providing solutions and services in the following areas: recruitment and executive search, personnel leasing, payroll, administration and training.

    Requirements

    Team working skills
    Understanding of solutions and correct management of problem solution
    Capacity of taking care of the technical documentation and following the production, experimentation and deployment phase.
    Socially skilled
    German (C1 or above)
    Knowledge of Active Directory
    Operating Systems Knowledge
    Office Automation Software knowledge
    Identity Management familiarity
    Sense of urgency
    Excellent communication and coordination skills
    Segregation of duties

    Responsibilities

    Responds to access requests by creating/modifying/deleting accounts and applying role based access rules in assigning application access and user rights
    Process E-mails
    Logs, troubleshoots and dispatches IT issues to the next level, with the aim of ensuring quick and effective resolution.
    Collects data for internal/external reporting.
    Ensures service level agreements’ fulfilment;
    Provides continuous improvement ideas
    Follow up on tickets
    Backlog follow up
    Floor support for all L2/SME/SE/BSS agents/TL on UAM related topics
    Perform trainings for L2 / L1 agents depending on the topics