Model scrisoare de intentie. Descarca modele pregatite de specialisti dn care merita sa te inspiri
Service Desk Agent L1 with German
This job is no longer active!View all jobs VON Consulting SRL activeView all jobs Service Desk Agent L1 with German active on Hipo.roView all jobs IT Hardware active on Hipo.roView all jobs IT Software active on Hipo.ro |
Employer: | VON Consulting SRL |
Domain: |
|
Job type: | freelancer-colaborator |
Job level: | 0 - 1 years of experience |
Location: |
|
Updated at: | 18.04.2021 |
Remote work: | On-site |
VON Consulting is an HR Consultancy company, providing solutions and services in the following areas: recruitment and executive search, personnel leasing, payroll, administration and training.
Requirements
German (C1 or above)
English (B2 or above)
Has used an IT Service Management tool (BMC Remedy or similar)
Ability to diagnose and resolve basic technical issues
Customer-Oriented
Excellent communication skills
Can-do attitude
Team working skills
Flexibility
Serve as first point of contact for customers over all agreed channels with their respective OpCos and provide resolution or dispatch accordingly where applicable (incidents and service request)
Perform remote troubleshooting through thorough analysis and relevant questions
Identify the issue using the details received from the end-user and provide resolution according to the work instructions
Record actions taken and resolution provided in the relevant ticketing system
Ensure fulfillment of the agreed Service Level Agreements/Key Performance Indicators
Perform ticket follow-up according to the internal procedure
Identify and suggest possible improvements on procedures
Resolved incidents, service requests and queries
Up-to-date information in the relevant systems
Documented technical solutions in KMDB
Job-uri similare care te-ar putea interesa: |
|
---|---|
Service Desk Agent with Polish Aplica fara CV | |
IT Service Desk Technician with German and English Aplica fara CV | |
Customer Operation Agent with Italian Aplica fara CV | |
Vezi job-uri similare (572) |
Raporteaza eroarea la