L2 Support Analyst

Employer: Societe Generale Global Solution Centre
  • Customer Support - Client Service
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 11.04.2021

    Hello, reader, do you want to be our colleague? We are seeking to onboard in our team a Level 2 support Analyst to help us and the internal business partners with providing qualitative support on HR Tools (workforce administration and payroll). 


    What you will do:

    ·Handle HR actors’ requests (ticket monitoring and closing for each request received);
    ·Provide feedback to the client on the opening and closure of the request and if necessary, processing time;
    ·Transfer cases to L3 if unable to solve incoming issues
    ·Contribute to testing on tool enhancements
    ·Offer support to the team leaders/ team coordinators in implementing the action plans for improving service;
    ·Participate in production monitoring committees;
    ·Maintain up-to-date documentation, and application contacts.


    ·Fluent in English; French B2 level is a plus;
    ·Intermediate Excel skills (VLOOKUP, HLOOKUP, pivot tables);
    ·Positive attitude and a cooperative person;
    ·Appetite for communication both written and oral;
    ·Work experience in support functions;
    ·Very good attention to details;
    ·Basic SQL knowledge is a plus.


    At SG GSC, you will find a flexible workplace and culture, autonomy, constant learning opportunities, dynamism, and talented people, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating. If you feel like ambitiously pursuing your goals, then you have come to the right place.

    Plus, you will enjoy all our benefits:

    •Competitive compensation & remuneration;
    •Healthcare coverage for prevention & group life insurance;
    •Office perks, flexible benefits & social benefits;
    •Preferential banking services;
    •9-to-5 workday & work from home (up to 2 days a week);
    •Learning and development programs & career growth opportunities.