L2 Support Analyst

Hello, reader, do you want to be our colleague? We are seeking to onboard in our team a Level 2 support Analyst to help us and the internal business partners with providing qualitative support on HR Tools (workforce administration and payroll). 

RESPONSIBILITIES

What you will do:

·Handle HR actors’ requests (ticket monitoring and closing for each request received);
·Provide feedback to the client on the opening and closure of the request and if necessary, processing time;
·Transfer cases to L3 if unable to solve incoming issues
·Contribute to testing on tool enhancements
·Offer support to the team leaders/ team coordinators in implementing the action plans for improving service;
·Participate in production monitoring committees;
·Maintain up-to-date documentation, and application contacts.

REQUIRED PROFILE

·Fluent in English; French B2 level is a plus;
·Intermediate Excel skills (VLOOKUP, HLOOKUP, pivot tables);
·Positive attitude and a cooperative person;
·Appetite for communication both written and oral;
·Work experience in support functions;
·Very good attention to details;
·Basic SQL knowledge is a plus.

WHY JOIN US

At SG GSC, you will find a flexible workplace and culture, autonomy, constant learning opportunities, dynamism, and talented people, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating. If you feel like ambitiously pursuing your goals, then you have come to the right place.

Plus, you will enjoy all our benefits:

•Competitive compensation & remuneration;
•Healthcare coverage for prevention & group life insurance;
•Office perks, flexible benefits & social benefits;
•Preferential banking services;
•9-to-5 workday & work from home (up to 2 days a week);
•Learning and development programs & career growth opportunities.