INTERNSHIP – L1 Support Analyst

Employer: Societe Generale Global Solution Centre
Domain:
  • Customer Support - Client Service
  • IT Hardware
  • IT Software
  • Job type: part-time
    Job level: Student/Graduate
    Location:
  • BUCHAREST
  • Updated at: 17.04.2021

    RESPONSIBILITIES

    We are seeking to hire a talented student or graduate ready to develop their career, offering at the same time a wide variety of features such as expertise, challenging development opportunities in an international environment and the joy of a strong spirit.

    What you will do:

    Administrative tasks such as:

    •Improving the knowledge database by adapting existing procedures to a standard format/process mapping;
    •Shifts planning, Agenda, Minutes of Meeting; Operational tasks: •User rights management (user profile creation/update/deletion);
    •Handle tool functionality related questions received from users;
    •Run and edit basic reports/extractions (experience to be gained in excel);
    •Escalate any possible issue or tool bug to colleagues/concern teams;
    •Act as a buffer when a team member will leave the team of take medical leave (based on the knowledge acquired).  

    REQUIRED PROFILE  

    •Students in last year of study/master program;
    •Willing to work part or full time;
    •English advanced;
    •French at least B1 level;
    •The desire to work in fast-paced environment;
    •Fast learners, good communication skills and result oriented.   

    WHY JOIN US At SG GSC, you will find a flexible workplace and culture, autonomy, constant learning opportunities, dynamism, and talented people, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating. If you feel like ambitiously pursuing your goals, then you have come to the right place.

    Plus, you will enjoy all our benefits:

    •Promotion possibilities and development of a career plan;
    •A modern working environment: open, informal, fun atmosphere;
    •Office perks, flexible benefits & social benefits;
    •Learning and development programs & career growth opportunities.