Customer Service Specialist - French Speaker
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Employer: | TE Connectivity Sensor Solutions |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 22.05.2021 |
Remote work: | On-site |
TE Connectivity is a global technology leader enabling a secure, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions have been proven in the most demanding environments, enabling advancements in transportation, industrial applications, medical technology, energy technology, data communications, and for the home. With approximately 85,000 employees, including more than 8,000 engineers, we work with customers in nearly 140 countries. TE ensures that EVERY CONNECTION COUNTS.
Requirements
Bachelor’s degree, or its equivalent, in related field such as business administration, international commerce;
Customer Care experience: 2-3 years’ experience;
Good communication skills (clear, concise oral and written presentations) and interpersonal skills;
Fluent in English and French;
Problem-solving skills;
Quick learner, capable of adapting to new systems;
Flexibility to work in an international environment;
Manage your customers backlog;
Quote Customers according to DOA;
Follow and monitor backlog from order entry to delivery;
Customer account creation / maintenance;
Follow Customers accounts and help on various issue they may face
New PN creation requests and follow up;
Standard / Service / Samples / Web-EDI / EDI orders entry (Trade / Interco);
Chasing acknowledgment on unconfirmed orders;
Order maintenance in the system (pull in/push out/ splits /cancel);
Chasing acknowledgment on unconfirmed orders;
Follow and solve intercompany issues;
Organize the good handling of quotes, Part return, Samples shipments;
Complaint entry (TECHS, etc.);
Follow customer payment accuracy to help finance team (aging balance);
Enter / process credit notes on time;
Processing customer credit cards;
TE Connectivity is an American Swiss-domiciled technology company that designs and manufactures connectivity and sensor products for harsh environments in a variety of industries, such as automotive, industrial equipment, data communication systems, aerospace, defense, medical, oil and gas, consumer electronics and energy.
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