Customer Service Specialist - French Speaker

Employer: TE Connectivity
Domain:
  • Others
  • Customer Support - Client Service
  • Education - Training
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Arad
  • Lugoj
  • Timisoara
  • Updated at: 14.04.2021
    Short company description

    Requirements

    Bachelor’s degree, or its equivalent, in related field such as business administration, international commerce;
    Customer Care experience: 2-3 years’ experience;
    Good communication skills (clear, concise oral and written presentations) and interpersonal skills;
    Fluent in English and French;
    Problem-solving skills;
    Quick learner, capable of adapting to new systems;
    Flexibility to work in an international environment;

    Responsibilities

    Manage your customers backlog;
    Quote Customers according to DOA;
    Follow and monitor backlog from order entry to delivery;
    Customer account creation / maintenance;
    Follow Customers accounts and help on various issue they may face
    New PN creation requests and follow up;
    Standard / Service / Samples / Web-EDI / EDI orders entry (Trade / Interco);
    Chasing acknowledgment on unconfirmed orders;
    Order maintenance in the system (pull in/push out/ splits /cancel);
    Chasing acknowledgment on unconfirmed orders;
    Follow and solve intercompany issues;
    Organize the good handling of quotes, Part return, Samples shipments;
    Complaint entry (TECHS, etc.);
    Follow customer payment accuracy to help finance team (aging balance);
    Enter / process credit notes on time;
    Processing customer credit cards;

    Other info

    TE Connectivity is an American Swiss-domiciled technology company that designs and manufactures connectivity and sensor products for harsh environments in a variety of industries, such as automotive, industrial equipment, data communication systems, aerospace, defense, medical, oil and gas, consumer electronics and energy.