ICT DevOps Engineer
Our vision and purpose: “Our purpose is to empower an intelligent, sustainable and connected world. For more than a century, we have been putting smart tools in the hands of people in every sector of our society, creating intelligent technologies that drive positive change. We remain committed to this effort, leaving no one behind.” - Börje Ekholm, President and CEO, Ericsson
So..who is Ericsson today and, how does it support you and the community?
In a world that is increasingly complex, we are on a quest for easy. We are creating game changing technology that is easy to use, adapt and scale, enabling our customers to capture the full value of connectivity.
Find out how our IoT, 5G and automation technology stands ready to unlock a wave of new value
Education: Bachelor’s degree;
Minimum years of experience: 2;
Good knowledge of Linux, SQL;
Previous experience with ticketing tools (eg: Remedy, Service Now, Jira);
Proficiency level of English.
Our Exciting Opportunity:
As an ICT DevOps Engineer you will bring value to Ericsson end user and support staff experience, while using the tools in your scope!
From this role, you will ensure a stable environment and optimize the solutions/services to the agreed service levels in a cost efficient and timely manner!
We are now looking for an ICT DevOps Engineer who will be responsible for installing, configuring and handling solutions based on BMC's Remedy Action Request System (ARS) applications; Service Desk, Asset Management, Change Management, Service Level Management and Service Request Management!
Maintain the environment at an operative state;
Contribute to continuous improvements in the organization;
Provide the technical support handling of internal and external customers;
Investigate complex issues and provide with root cause analysis;
Document, plan and implement change request;
Install and configure BMC Remedy products in test and production environments;
Build and provide work instruction for first level support team;
Administrate applications like BMC Remedy ITSM Suite, CMDB, BMC Remedy My IT, Case Management, Smart IT, Service Broker;
Investigate and find solutions together with the 3rd party vendor teams;
Maintain the Service Delivery level in the agreed SLAs;
Customize and add new features for applications handled.
Nice to have:
Knowledge of BMC Remedy Application;
Knowledge of ITIL methodologies;
Knowledge of Agile methodologies;
Basic networking knowledge.
Ability to work in a team and independent
Open to learn new technologies and tools;
Innovative, passionate about discovering new trends in the ICT area and to share the knowledge in the team;
Communicative person, fast learner, growth attitude.