Customer Requirements Coordinator

Angajator: HELLA Romania
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: Manager
  • Timisoara
  • Actualizat la: 13.04.2021
    Scurta descriere a companiei

    HELLA is a global, family-owned company listed on the stock exchange that employs some 38,000 members of staff at over 125 locations in some 35 countries. The HELLA Group develops and manufactures lighting and electronic components and systems for the automotive industry, and also has one of the largest trade organizations for automotive parts, accessories, diagnosis and services within Europe. In the Special Applications segment, HELLA also develops products for specialist vehicles. Complete vehicle modules, air-conditioning systems and vehicle electrical systems are produced in joint venture companies. With almost 7,000 people working in research and development, HELLA is one of the most important innovation drivers on the market. HELLA has achieved sales of around 6.6 billion Euros in fiscal year 2016/2017; in addition, the HELLA Group is one of the top 40 automotive parts suppliers in the world and one of the 100 largest German industrial companies.


    Experience in Requirements Management, Quality, Systems Management or Research and Development area (5-6 years);
    Technical University degree;
    Presentation & moderation skills;
    Fluent in English & German in writing and speaking;
    High degree of customer orientation;
    Structured working method;
    IT knowledge (IBM DOORs, A. I. (NLP)).


    General customer requirement documents are an important factor for the development of new products in the automotive branch. The contained requirements are assessed, via the sales negotiated and in case of need, implemented into the organization.

    For this, you will have the following main responsibilities:

    Ensuring that all relevant customer requirements are properly assessed, evaluated, negotiated and if required implemented;
    Identify external requirements and serving them where required in an economic setup without any time delay.
    Autonomously pre-assessing of documents / requirements regarding relevance and strategic fit;
    Identify and support the identification of experts for the assessment regarding acceptance;
    Enforce the assessment by the requested experts by continuous tracking, reporting, and escalation;
    Ensuring the quality of the assessment by evaluating the feedback of the assessors;
    Enforce an alignment between the experts in case of need;
    Drive holistic decision with involvement of the governance boards including documentation of the decision and information of relevant organizations.