Customer Support Agent with German & English (work from home)

MISIUNEA QLT® Group România | Recrutare

Identificam, selectionam si recomandam candidati talentati prin care companiile se pot dezvolta. Oamenii fac diferenta, iar succesul unei companii este garantat doar de calitatea oamenilor integrati in companie.

Principala caracteristica care ne defineste ca profesionisti este usurinta de a identifica potentialul candidatilor si capacitatea acestora de a se integra si de a aduce plus valoare echipelor in care vor fi integrați.

"Pesimistul vede dificultăți în orice oportunitate. Optimistul găsește oportunități în orice dificultate.” (Winston Churchill)"

Employer is a leading strategic partner for more than 20 Global Airlines, plus OTAs, travel technology providers etc.

The Romanian hub will offer contact centre support for one particular airline, core in Europe, but worldwide coverage.

Key Responsibilities:

- Deliver exemplary customer service via emails and phone calls

- Answer emails messaging and manage outgoing voice phone calls from/to world leading airlines customers, providing customer service support for queries related to flight changes or cancellations, lost baggage, claims.

Your Profile:

- Excellent German language command fluency in speaking and writing correctly and at ease (plus good level English knowledge)

- Previous work experience in an international airline/travel or bookings environment is a valuable advantage, but not mandatory

- Good Communication and Customer Service skills, any experience in BPO / contact center work is an advantage

- Willingness to search for the required information for customers with a strong focus on solving clients requests

- Graduate in any discipline / Under graduates

- Willing to work in a contact center environment with 24/7 rotational shifts (including night shifts).

We Offer:

- Work from home- all over Romania;

- Competitive salary package

- Thorough training enabling all team to perform effectively

- Career growth opportunities within an international developing team.