Client Service Management with German

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Employer: Accenture
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 16.06.2021
    Short company description

    Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders.

    Requirements

    Your career is about what you want to be and who you want to be. It’s about bringing your skills, your curiosity and your best true self to your work.
    Here, you’ll match your ingenuity with the latest technology to make incredible things.
    In Accenture Operations we rethink the way people work and businesses perform by harnessing the power of rich data for decision-making, innovative technology, and advanced machine intelligence.
    In an era where people are critical to success, join a team that prioritizes human ingenuity and fosters a workforce where technology elevates people (not the other way around), freeing them up for more creative thinking and exciting work.

    Every day is a process of growth, being responsible of:

    • If you are fluent in German and have a conversational level of English
    • If you have an interest in Telecommunications and / or Internet Service Provider Companies
    • If you have minimum 6 months of previous work experience in Customer Service
    • If you are proficient in MS Office (Excel, Outlook, Word, Power Point)
    • If you have excellent communication skills
    • If you have attention to details and analytical skills

    Responsibilities

    •Act as junior account manager and drive the excellence in customer service Provide client advocate support through specific processes and perform escalations when necessary
    • Deliver professional and on time service to all customers
    • Receives and logs internal and/or external customer problem/request/issue via calls, emails and ensures proper documentation
    • Perform outbound calls to clarify the issue, set expectations and/or to expedite or validate resolution of the issue
    • Receives and logs customer circuit issue and ensures proper documentation
    • Provide support in logical configuration of network equipment (both customer premise and network)
    • Performs monitoring, trouble isolation, diagnosis, troubleshooting and repair of voice and data circuits of enterprise customers
    • Provides update to customer through multiple customer channels voice call, emails and/or the customer portal
    • Performs customer request/problem identification and follows defined procedures to resolve correctly. Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution

    Other info

    How we truly care:

    • Follow a journey of success. Learn, innovate, invest in yourself and make a step forward, closer to your life goals.
    • Travel virtually around the globe, working in a diverse and multicultural environment.
    • Benefit from health insurance and support from a mental health therapist, to keep your life balanced.
    • Have fun while working, participating in internal company events, sports activities and community initiatives.
    • Save money doing the things you love, having access to different discounts on products and services.
    • If you love vacations, joyful moments and volunteering, (as we do) you have access to travel vouchers, volunteering opportunities and lots of fun alongside Accenture team.
    • Enjoy other personalized benefits package, including meal vouchers, public transportation, private pension, life insurance, gym, additional vacation days.

    For us, you are Truly Human. Join our Accenture Team and get along in a lifetime journey!