IT Technician

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Parte a unei echipe de peste 6700 de specialiști prezenți în 34 de țări, noi ne angajăm să dezvoltăm piața muncii prin soluții inovatoare și personalizate. Alege să lucrezi într-un mediu care apreciază valoarea personală și profesională.

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JOB REQUIREMENTS

Skills and knowledge:

IT technical background
Knowledge of MS Office, Office 365, Microsoft
Teams, Windows 10, Windows Server
Hardware and software
English language: medium level
Ability to work well with all levels of staff
Ability to work efficiently under pressure
Open to learn and adopt new technologies
Good interpersonal skills
Proactive, tenacious, attention to details

Educational Background:
High School Degree
IT technical certifications
Experience:
3+ years in Help Desk.
3+ years experience with Microsoft Windows technologies

JOB PURPOSE:
Assure the Help Desk support and basic tasks related to organization's information technology
infrastructure, including computers, servers, peripherals devices, mobile devices, local networks, software setup

JOB RESPONSIBILITIES:

Assure Help Desk service through ticketing application and direct support for hardware and software issues
Distribute new computers and install software for users
Basic management tasks for computers, servers, network devices and multifunctional printers
JOB TASKS:
Solve assigned tickets from Help Desk system
Open tickets in Help Desk system on behalf of Users
Install IT equipment to users
Assure IT infrastructure physical inventory
Solve day-to-day IT issues of a Windows 10 environment with 100+ end users
Troubleshoot basic wired and Wi-Fi LAN problems
Search for new products, beta testing and debugging
Mentor and train with senior staff to increase technical expertise in all IT areas
Collaborate with IT outsourcing companies