IT Technician

Employer: Gi Group Romania
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Ploiesti
  • Updated at: 14.04.2021
    Short company description

    Gi Group este una dintre cele mai mari companii de resurse umane la nivel mondial, oferind servicii pentru dezvoltarea pieței forței de muncă. Grupul oferă servicii de muncă temporară și permanentă, recrutare și selecție, servicii de consultanță și training cât și alte servicii complementare.



    Skills and knowledge:

    IT technical background
    Knowledge of MS Office, Office 365, Microsoft
    Teams, Windows 10, Windows Server
    Hardware and software
    English language: medium level
    Ability to work well with all levels of staff
    Ability to work efficiently under pressure
    Open to learn and adopt new technologies
    Good interpersonal skills
    Proactive, tenacious, attention to details

    Educational Background:
    High School Degree
    IT technical certifications
    3+ years in Help Desk.
    3+ years experience with Microsoft Windows technologies


    Assure the Help Desk support and basic tasks related to organization's information technology
    infrastructure, including computers, servers, peripherals devices, mobile devices, local networks, software setup


    Assure Help Desk service through ticketing application and direct support for hardware and software issues
    Distribute new computers and install software for users
    Basic management tasks for computers, servers, network devices and multifunctional printers
    Solve assigned tickets from Help Desk system
    Open tickets in Help Desk system on behalf of Users
    Install IT equipment to users
    Assure IT infrastructure physical inventory
    Solve day-to-day IT issues of a Windows 10 environment with 100+ end users
    Troubleshoot basic wired and Wi-Fi LAN problems
    Search for new products, beta testing and debugging
    Mentor and train with senior staff to increase technical expertise in all IT areas
    Collaborate with IT outsourcing companies