Customer Data Analyst for Sales team @ADT Spring 2021

If you like to move things forward and have a keen eye for details, start your adventure in our Services & Solution team at Michelin. We would like you to bring to the team:

• Communication skills (both written and oral);
• Experience in process high volume of data using Excel;
• Fluency in English - at least B2 and Polish/Czech/Hungarian/Bulgarian/Croatian & Slovenian - at least B1 level;
• Academical background;
• Attention to details and focus on results;
• Ability to learn/to adapt to new processes;
• A team-worker attitude and customer-oriented approach.

• Provide operational support to the sales team & fleet management team through emails regarding the usage of monitoring equipment (tyres), tools, offers and/or operational procedures;
• Provide help and answer questions on billing and invoice disputes (divergent values, payment schedule, duplicate payment, equipment issues, transfer of ownership, among others.)
• Record and update the status in the systems for clients and their contracts;
• Support the delivery or removal of equipment via multi-channel assistance (e-mail & MS Teams), following the scheduling process.
• Prepare and disseminate reports regarding the credit limits for the clients;
• Apply internal control rules (archiving, control checks etc.);

• A multicultural environment based on respect and transparency;
• Flexible work schedule and home-office options;
• Meal vouchers and lunch discount;
• Private medical subscription;
• Deduction of vacation costs;
• Dedicated commercial offers from our partners;
• The option to customize your own benefits package with: book rental service, gym access, massage or dental subscription, contribution to private retirement pension, deduction of public transport costs.

• Once you submit your application, one of our recruiters reviews it. If your profile fits our role:
• We have a phone call to get to know each other;
• We hold assessments to see your language skills and competencies;
• We meet in a face to face (or online, depending the context) interview, with a recruiter and the hiring manager.
• Pass all stages with flying colors, and we’ll send you an offer.