Quality Assurance Analyst

Fondat în anul 2008, Superbet este o companie de Tech & Entertainment, fiind liderul industriei de pariuri sportive din România. De asemenea, grupul este prezent în 10 țări, cele mai importante piețe fiind în România, Belgia, Polonia și Serbia.

1 year similar role experience
2-3 years Call Center Experience
Excellent verbal, written and interpersonal communication skills;
Outstanding customer service skills and dedication to providing exceptional customer care;
Must be self-motivator and self-starter;
Focus on quality and customer service;
Exceptional listening and analytical skills;
Creative ability & writing proficiency;
Must be proficient with Microsoft Office (intermediate Word, basic Excel and PowerPoint).

Participates in design of call/chat monitoring formats and quality standards.
Prepares and analyzes internal and external quality reports for management staff review.
Provides feedback to customer support team leaders and managers.
Participates in customer listening programs to identify customer needs and expectations.
Identifies and addresses potential customer interaction issues
Coordinates and facilitates call calibration sessions for customer support staff.
Prepares and analyzes internal and external quality reports for management staff review.
Perform other duties as assigned.