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Customer Success Representative - German
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Employer: | Veeam Software |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 08.06.2021 |
Remote work: | On-site |
At Veeam, we’re obsessed. With the challenges we get to tackle. With the brilliant people we get to learn from. With the diverse culture we build every day through our people.
We've evolved into a multi billion-dollar company that's leading the data protection industry, but our culture of openness means everyone is heard and supported.
Qualifications
- Experience in B2B sales
- Exceptional verbal and written communications skills
- Fluent English & German
- Excellent electronic correspondence skills, with knowledge of basic business research tools
- Ability to work independently with limited direction in a fast-paced environment; must be a high energy, motivated self-starter
- Ability to adapt to changes in roles and responsibilities
- Higher education
Additional Information
We offer:
- Competitive compensation and benefits package
- Modern office with free fresh coffee, fruits and snacks.
- Flexible benefits package which includes premium private health care and dental services for you and your dependents, transportation allowance and parking.
- Wellness program including gym membership, massages in the office and company-sponsored sports activities.
- Discount card (AFI Park Club).
- An exceptional mature working environment with cool breakout & play areas and team-building activities.
- Training and development opportunities to further progress your career.
- International environment where you can learn from multiple cultures working in the same office.
Job Description
The Customer Success Representative is responsible for contacting customers to provide a proposal for the continuation of their support and products within a designated region. This high-energy position is the first step in the Renewals department at Veeam, requiring an excellent consultative nature and providing a great opportunity for you to work with international stakeholders.
We are therefore looking for candidates with exceptional verbal and written communication skills in English and a proven ability to use initiative and work within a fast-paced environment.
- Monitors the funnel of expiring agreements, contacts customers anywhere from 30 days to 6 months (depending on product) in advance of expiration, and provides a proposal/quote to the customer/partners for the continuation of their support and products.
- Monitors proposals/quotes outstanding to customers to ensure that sales are closed.
- Interacts and collaborates externally with partners and end users and internally with the Veeam sales team.
- Handles customer inquiries by explaining the provisions and benefits of the proposed plans; up-sells and upgrades products.
- Actively pursues the list of lapsed customers, end users and channel partners to sell reinstated products.
- Tracks proposals/quotes outstanding, orders received, the rate of renewals, and the current forecast for reporting to management.
- Generates quotes and assures that contracts contain appropriate terms and conditions for maintenance renewals selected by the customer.
- Assists in negotiation of contracts or maintenance agreements.
- Performs other duties as assigned
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