Associate Manager, Renewals & Customer Success Emerging Accounts - German speaker

At Veeam, we’re obsessed. With the challenges we get to tackle. With the brilliant people we get to learn from. With the diverse culture we build every day through our people.

We've evolved into a multi billion-dollar company that's leading the data protection industry, but our culture of openness means everyone is heard and supported.

Qualifications

General Knowledge:

• English & German Advanced
• Knowledge of virtualization industry and the ability to relay information to potential customers - Good
• Proficiency in MSOffice based automation tools (Excel, Outlook, etc) - Good
• Knowledge of Salesforce.com - is a plus
• IT knowledge - Strong interest and passion for technology innovation and the industry - Beginner

Skills:

Job Skills:

• Self-education on renewals and sales matters
• Ability to work well with all levels of the organization in a matrix style organization;
• Good coaching and mentoring skills;
• Able to speak to both decision-makers and junior staff in a tactful and sensitive manner;
• Capacity for innovative thinking and problem-solving;
• Good communication skills;
• Capacity to self-improve;
• Ability to meet deadlines;
• Capacity to understand clients' needs;
• Negotiation skills;
• Responsible;
• Stress resistance;
• Sense of initiative.

Behavior

• Irreproachable behavior and decent human relations;
• Team player;
• Emotional balance;
• Coordination skills;
• Organized;
• Responsibility;
• Responsiveness to professional requirements;
• Serious, rigorous, positive attitude;

We offer:

• Competitive compensation and benefits package
• Modern office with free fresh coffee, fruits and snacks.
• Flexible benefits package which includes premium private health care and dental services for you and your dependents, transportation allowance and parking.
• Wellness program including gym membership, massages in the office and company-sponsored sports activities.
• Discount card (AFI Park Club).
• An exceptional mature working environment with cool breakout & play areas and team-building activities.
• Training and development opportunities to further progress your career.
• International environment where you can learn from multiple cultures working in the same office.

Job Description

The Team Leader is responsible to execute on a sales strategy to meet/exceed team revenue targets, employee goal setting, performance management and career planning and development.

• Execute on a sales strategy to meet/exceed team revenue targets, employee goal setting, performance management and career planning and development;
• Establish and report on metrics to measure performance of the renewals team; correct deficiencies where necessary;
• Ensure that the sales plan is aligned with and supports the corporate revenue goals;
• Ensure Veeam Core Values are being carried out by all employees on the team;
• Manage a team of renewal representatives and ensure that that the team meets their KPI's such as Quota/Target Attainment, MBO's and activity levels
• Ensure the team is adequately staffed at any given point in time to accommodate the work load on all assigned territories;
• Work with internal training team/Renewals Specialist to ensure proper onboarding and training for all employees on the team (assessment on the process and knowledge possessed by the new hires);
• Monitor/shadow and coach new hires on ways to improve - provide adequate feedback whenever necessary;
• Coordinate sales activities, develop and mentor staff to drive performance and career development;
• Should act as a "go-to" person for the team for any kind of operational and work related issues that they might encounter during the course of their employment;
• Ensure the team is up-to-date with new changes in the process/tools by providing clear cut instructions/information to the team through regular meetings;
• Conduct regular one to one with staff members to provide them constructive feedback on their performance;
• Implementing new initiatives and making sure all staff understand them and abide by them;
• Be the source of motivation and role-model to the team;
• Recognize and celebrate team and team member accomplishments and exceptional performance;
• Facilitate problem solving and collaboration;
• Intervene when necessary to aid the group in resolving issues;
• Encourage and appreciate feedback from the team members that's focused on any kind of improvement;
• Keep direct and upper management updated with any challenges/issues affecting the work and support this with facts and figures;
• Conduct regular pipe-line reviews and provide an accurate forecast against the quarterly sales quota;
• Making sure the team is updating maintaining the Veeam CRM system (Salesforce.com);
• Participate in management meetings and take responsibility for renewal sales improvement initiatives and other assigned action items;
• Maintaining and promoting a successful and positive work environment;
• The obligation to fulfill professional goals and targets based on the performance indicators at the individual, department, company;
• The obligation to report and register on time, complete and correct data required on applications and tools / applications specific internal systems;
• Any other service tasks and responsibilities assigned by the Renewals manager.