Atlassian Tools System Admin

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  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 15.04.2021

    We are looking for a passionate, experienced Atlassian Tools System Admin to join our multinational game development agency. JOB RESPONSIBILITIES:

    • Point of contact for all incoming requests related to our Atlassian tools and system
    • Management of Atlassian licensing – allocating/deallocating licenses
    • Management of available licenses – forecasting of future licensing needs and governance of existing license usage
    • Management of users, groups, permissions, levels of access
    • Collaboration & communication through active engagement in supporting different business units across the organization
    • Administration, management & maintenance of the ticketing system
    • Monitoring and support of requests through the ticketing system – ensuring that details and resolution timescales are communicated in a clear and timely manner
    • Create custom projects in Atlassian tool suite for complex workflows, reports, and permission requirements to meet business needs
    • Administer Jira software and integrate with other Atlassian tools and external applications
    • Work with analysts and customers to derive requirements for use cases/scenarios and recognize opportunities for improvement for business processes and determine ways to problem solve, analyze and develop solutions based on customer interviews and data
    • Create and maintain Jira and Confluence collaboration sites (e. g., Kanban boards, Scrum boards, documentation pages, etc.)
    • Plan, design and develop pages within confluence and integrate with JIRA to maximize usability.
    • Create JIRA and Confluence reports, visuals, and dashboards
    • Validate and prioritize issues found within products, both internally and as logged through technical support
    • Troubleshoot and resolve user issues. Provide training and self-help documentation for JIRA and confluence users.
    • Facilitating meetings to determine the validity and priority of issues found within products, both internally as well as reproduced issues logged through Technical Support
    • Build Metrics and Reports using Excel Macros
    • 3+ years of experience in analysis of complex information systems, application or operating system software.
    • Experience working in an AGILE environment
    • Exposure/understanding of using Java, JavaScript, Groovy script, SQL (/PostgreSQL), jQuery, (HTML/XHTML/CSS)
    • Highly skilled with Atlassian products such as Jira and Confluence, Jira Service Desk
    • Experience in improving Atlassian security, access level permissions for JIRA projects and Confluence spaces
    • Work with JIRA filters, reporting, dashboards, workflows, fields, and JIRA administration
    • Communicate and share knowledge with internal and external contacts at all levels
    • Ability to write custom JQL (Jira Query Language)
    • Ability to construct custom dashboards using various filter types in JIRA
    • Ability to construct Confluence pages and integrate JIRA projects with Confluence pages
    • Experience in performing Atlassian installations, migrations, and plug-in installation
    • Experience in Excel Macros
    • Experience of working with Bitrix24
    • Atlassian certification/s
    • Solid Experience with MS Word, Excel, PowerPoint, Outlook
    • A diverse portfolio of worldwide games to work on
    • An ideation team where you can bring your creative ideas which will be equally valued as your artistic expertise
    • Professional and friendly work environment where you can make a difference
    • An attractive salary package with private medical services
    • Access to training and learning programs