Client Services Team Lead

Angajator: Hunt Recruitment
Domeniu:
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 14.04.2021
    Scurta descriere a companiei

    Hunt Recruitment is an executive search and head hunting company, with a young team of passionate professionals.
    You will find in Hunt your ideal partner in understanding what a pleasant, fast and friendly recruitment process looks like.

    Eager to start or further develop your career in recruitment? You have found the right place! :)

    Cerinte

    - Excellent level of spoken and written English
    - 3-4 years experience on a helpdesk or similar client-facing role
    - Strong leadership skills including:
    ->The ability to act as key escalation point and lead a group in service delivery
    ->Motivational leader who has the ability to resolve conflict
    ->Leadership of diverse cross location teams
    ->Coaching individuals and development to talent within the support group
    - Strong organisation and planning skills
    - A skilled negotiator with an ability to influence and ensure conclusive resolutions
    - Able to build and maintain strong relationships both internally and with clients
    - Service-oriented approach, good customer-facing telephone/email capabilities
    - Confirmed Project Management Experience either KANBAN or Prince 2
    - Good knowledge of SQL (specific SQL Server experience is best) Financial messaging (SWIFT FIN, FIX) and financial post-trade service providers (Omgeo, SWIFT Accord)
    - Post-trade processing for equities, equity derivatives and other instruments. Knowledge in reconciliations and/or transaction reporting and reconciliations
    - Regulation, MiFIR / EMIR

    Responsabilitati

    - Managing the Client Service function (Client Services & Professional Services) and report into the local services manager and local/remote Head of Client Services
    - Support the Professional Services deliveries
    - Management of customer queries
    - Support established KPI’s & KRI’s
    - Act as a primary client escalation for project and support related matters
    - Collaborate closely with additional teams both in the UK and Bucharest as and where required including:
    ->Professional service
    ->Solutions
    ->Technical Product Management
    ->Corporate IT
    ->Compliance
    - Ensure the Help Desk service is delivered in accordance with the service level agreements
    - Ensure that the effective monitoring is in place across supported services
    - Handle line reports and be responsible for
    - Setting of objectives and monitoring progress against these objectives
    - Monthly one to one meetings and associated report generation
    - Personnel initiatives and issues

    Alte informatii

    Benefits:
    - Pillar 3 Supplemental Pension
    - 25 days’ holiday a year
    - Private medical insurance
    - Group life insurance policy
    - Meal vouchers
    - Share Purchase Plan
    - Volunteering Days
    - Bookster