Trainer for our new project!
Acest job nu mai este activ!Vezi toate job-urile Concentrix + Webhelp active.Vezi toate job-urile Trainer for our new project! active pe Hipo.roVezi toate job-urile in Customer support - Client service active pe Hipo.ro |
Angajator: | Concentrix + Webhelp |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 1 - 5 ani experienta |
Orase: |
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Actualizat la: | 26.08.2021 |
Remote work: | On-site |
We are a global community of passionate, fun-loving people who thrive on making a difference on behalf of the world's most exciting brands. We put our people at the center of everything we do, and we give them the resources to make the most of their time with us.
Cerinte
Minimum requirements and personal abilities
● Advanced presentation, interpersonal, time management, and organizational skills
● Excellent verbal and written communication in English
● Analytical ability, people management
Tasks and Responsibilities
● Conduct evaluations and coaching sessions weekly, focusing on communication misses.
● Monitor and track agent performance in KPIs linked to and driven by communication
skills on a weekly and monthly basis to measure improvement and identify further
coaching needs.
● Conduct training needs analysis and prepare monthly refresher training on critical
communication pieces.
● Design and develop training materials and curricula.
● Other related duties assigned as needed.
● 100% attainment of monthly evaluation and coaching count.
● Minimum 1 refresher training per month on critical communication pieces.
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