Trainer for our new project!​

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Vezi toate job-urile Concentrix + Webhelp active.


Vezi toate job-urile Trainer for our new project!​ active pe Hipo.ro

Vezi toate job-urile in Customer support - Client service active pe Hipo.ro

Angajator: Concentrix + Webhelp
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 26.08.2021
    Remote work: On-site
    Scurta descriere a companiei

    We are a global community of passionate, fun-loving people who thrive on making a difference on behalf of the world's most exciting brands. We put our people at the center of everything we do, and we give them the resources to make the most of their time with us.

    Cerinte

    Minimum requirements and personal abilities
    ● Advanced presentation, interpersonal, time management, and organizational skills
    ● Excellent verbal and written communication in English
    ● Analytical ability, people management

    Responsabilitati

    Tasks and Responsibilities
    ● Conduct evaluations and coaching sessions weekly, focusing on communication misses.
    ● Monitor and track agent performance in KPIs linked to and driven by communication
    skills on a weekly and monthly basis to measure improvement and identify further
    coaching needs.
    ● Conduct training needs analysis and prepare monthly refresher training on critical
    communication pieces.
    ● Design and develop training materials and curricula.
    ● Other related duties assigned as needed.
    ● 100% attainment of monthly evaluation and coaching count.
    ● Minimum 1 refresher training per month on critical communication pieces.

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