Elite team customer support representative- French language

Ascensos is an award-winning omnichannel contact centre dedicated to bringing a fresh approach to retail customer care. We believe that all customers deserve an exceptional customer experience. And that's what we deliver. We help brands, and their customers stay in love.

You’ll be learning from the best while working on one of the most innovative projects to deliver excellent customer experience for our world-leading client in home-fitness industry. Our client already became a sports phenomenon and now you have the opportunity to make a difference and be part of the quality service offered by Ascensos.
And no need to worry if you don’t have lots of experience, we have the best training program ready for you. :)

Who we are - The Superhero Team:
#theAteam are a talented bunch of customer engagement experts, united by our hard-working, fun-loving culture and passion for quality.
It’s the unique contributions of all our colleagues across Europe, that drives our success. And we’re dedicated to building a culture where everyone can thrive and find meaning in their work.
There‘s a huge focus on career development and recognition at Ascensos. We‘re proud of our team and are always looking for new colleagues with a similar talent and enthusiasm to deliver really great customer service. If that sounds like you and you are interested in joining us, reach out and you could be one of the superheroes that make theAteam the best!

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This job is for you if you have:

Native level/fluency in French or at least C1both verbal and written.
Good knowledge of English B2 level
Availability to work in shifts (10-19; 14-23 and on weekends by rotation)
Positive attitude & excited to discover new CX approaches;
Excellent Communication and customer focus (both verbal and written).
Great team spirit but the ability to also be independent, like every superhero should.
Problem solving, investigative and multi-tasking skills with highest attention to detail.

Your role can include:
Providing first class customer service via voice , e-mail and live chat
Ensuring all communication via phone or e-mail or chat are handled professionally and promptly
Recording details of customer comments on the database provided, leaving clear notes
Demonstrating strong product knowledge to ensure all customer queries are answered
Building rapport with customers and providing exceptional service
Achieving the key targets set
Adhering to quality standards and ensure consistency in all interactions