Azure Data Engineer
Webhelp is a 50,000 people-strong global leader in business process outsourcing (BPO). We continue to specialise in customer experience but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales and marketing services.
We engineer customer experiences on behalf of some of the world’s most progressive brands and through our transformational outsourcing proposition we can drive performance improvement, deliver a real and lasting transformation in clients’ operating models and deliver material financial advantage.
Since its inception, Webhelp has grown significantly with more than 500 partners being served by our global teams which cross 35 countries and more than 140 customer experience hubs. In the last four years alone, our revenues have grown by more han 250%. We achieved this by investing in our people and the environment they work in, and developing the analytical and operating capability to deliver truly transformational outsourcing with solutions which meet the challenges of a now omni-channel world.
The Data Engineer will be implementing the data strategy for the entire French Region in Webhelp. As part of the construction of the new Azure cloud data platform, your mission is to integrate the data and to make it available to reporting officers.
2. Main activities
You are responsible for the design and development of data flows:
Support the client in the specification of his functional needs
Analyse source data (internal data of Webhelp or external)
Write technical specifications
Develop all ETL data integration processes (data lake, data warehouse, cubes)
Model and enrich databases
B. Maintenance and support
You are responsible for the corrective and progressive maintenance of the same flows:
Check the correct execution of ETL processing
Process user tickets (incidents, requests for changes)
Check the consistency and quality of the data in the data warehouse
Optimize ETL processing
Provide remote user support
Local Manager of the Service Center
Performance Department of French Region in Webhelp
4. Skills required
Master’s degree in computer science with at least 5 years of professional experience.
You will need to master: the development of Databricks notebooks, orchestration by Azure Data Factory, storage by Azure DataLake, Azure Analysis Services tabular cubes, Power BI reports.
A solid knowledge of SQL is required, both for creating data structures, transforming data, and discovering anomalies.
English Proficiency (French is nice to have)
Soft skills: Autonomy, Collaborative spirit, Taking initiative, Force of proposal, Leadership, Interpersonal skills and the Ability to propose and facilitate technical meetings.