Financial Performance and Analysis Senior Data Analyst
Webhelp is a 50,000 people-strong global leader in business process outsourcing (BPO). We continue to specialise in customer experience but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales and marketing services.
We engineer customer experiences on behalf of some of the world’s most progressive brands and through our transformational outsourcing proposition we can drive performance improvement, deliver a real and lasting transformation in clients’ operating models and deliver material financial advantage.
Since its inception, Webhelp has grown significantly with more than 500 partners being served by our global teams which cross 35 countries and more than 140 customer experience hubs. In the last four years alone, our revenues have grown by more han 250%. We achieved this by investing in our people and the environment they work in, and developing the analytical and operating capability to deliver truly transformational outsourcing with solutions which meet the challenges of a now omni-channel world.
Candidate Profile requirements:
Engineering/ data science background
Good understanding of finance KPIs
Ability/seniority to exchange directly with Comex members or LOB Directors or regional CFOs
Webhelp cultural fit
Key assignments include:
Working with the Head of FP&A on providing adequate analysis to the CEO and other comex members to run the company in the most informed and efficient manner
Run detailed analysis around revenues, margins, capex and working capital at the group, regional or client level as well as operational KPIs to better understand trends or outliers
Apply mathematical theories and techniques to solve practical problems in business
Assisting in the group forecasting and budgeting exercises
Use data analysis to support and improve business decisions
Develop mathematical or statistical models to analyze data
Support and collaboration with the various support team (sales, global accounts, business lines) better identify and understand macro and micro trends
Investigate WH’s (massive) financial database for other underlying trends or outliers
The candidate should enjoy taking initiatives and presenting outputs or key findings in a very clear and synthetic fashion