Customer Advisor with Polish

Schneider Electric's purpose is to empower all to make the most of our energy and resources, bridging progress and sustainability for all. We call this Life Is On.

Our mission is to be your digital partner for Sustainability and Efficiency.

We drive digital transformation by integrating world-leading process and energy technologies, end-point to cloud connecting products, controls, software and services, across the entire lifecycle, enabling integrated company management, for homes, buildings, data centers, infrastructure and industries.

We are the most local of global companies. We are advocates of open standards and partnership ecosystems that are passionate about our shared Meaningful Purpose, Inclusive and Empowered values.

Recognized as the world’s most sustainable company in 2021 by Corporate Knights Global 100 Index

Experience and skills we are looking for:

▪ Education: Bachelor’s Degree is preferred;
▪ Fluent in Polish
▪ Excellent command of English language
▪ Ability to multi-task (logging queries while speaking with customers)
▪ PC skills (Microsoft, Windows, ERPs)
▪ Excellent interpersonal, communications and time management skills
▪ Ability to work on own initiative but also as part of a team
▪ One-year experience in customer support is an advantage
▪ Good verbal and written communication skills are required
▪ Basic aptitude for learning technical concepts is essential
▪ Flexible and an ability to learn quickly

What will you do:

▪ Provide post-sales support to customers by validating entitlements, assisting customers with unit
diagnosis, troubleshooting and completing RMA’s when necessary or assuring a proper
escalation to the 2nd level support if needed;
▪ Offer pre-sales support to customers by referring customers to local resellers / creating web
orders, once customer’s specific needs have been identified. Identify opportunities and escalate
to the correct internal contact. Advise customers on the correct solution for their requirements;
▪ Log customer details and problem description in our CRM tool. Escalate cases to the technical
support engineers for advanced troubleshooting and resolution;
▪ Take full ownership of all customers issues until resolution and ensure timely follow up on all
commitments;
▪ Respond to requests on product pricing and features;
▪ Ensures back-up to colleagues when needed;
▪ Provide language support to escalation teams where necessary.

What we offer:

▪ Possibility to work from home according to internal;
▪ Competitive and rewarding salary package;
▪ Well-being workshops;
▪ Hands on training and access to our technical labs;
▪ Connection sessions with global management;
▪ Exposure to a multicultural and dynamic environment;
▪ Development Plan through Career path and coaching;
▪ Cool site environment;
▪ Employer with high focus on Sustainability;
▪ Diversity and Inclusion - integral part of the company's history, culture and identity.