IT Help Desk Consultant with German

Language: German B2; conversant English;
Ability to communicate, adequate tone, active listening;
Flexibility & customer counselling;

Join One of the largest employer from Timisoara as IT Help Desk Consultant, #german team!

Your new role

Offers support (1st and 2nd level) for company users and/ or business partners by providing assistance or information, in accordance with the procedures and work instructions;
Identifies, analyzes, solves and documents the errors reported by the users;
Records the essential points of the call in the ticketing system according to STM Work Instructions;
Asks for help from colleagues with more field experience (2nd level or product owners) in order to solve difficult calls;