Team Manager - Business Support

Mission
Reporting directly to the Sales Admin Manager, the Team Manager develops and manages the team in order to achieve the results related to the team’s mission.
Drive operations and performance by engaging employees towards the achievement of the entity’s objectives and customer satisfaction.

KEY EXPECTED ACHIEVEMENTS

For a given Customer-to-Cash perimeter:
Managing and developing team
• Creates an environment, with pairs, that encourages empowerment, collaboration and autonomy for direct team and among teams
• Guides the team to set objectives, aligned with the objectives of the entity.
• Ensures that the team have the adequate and suitable resources to complete its activities
• Manages priorities and guides the team to balance the workload according to the defined priorities
• Develops and supports direct reports' career plans and learning opportunities
• Provides regular and timely feedback to direct reports’
• Manages the staffing movements taking into account the expectations of employees, the needs of the team and the entity
• Applies company policies and procedures in managing direct reports.
• Facilitates change at team level.

Driving operations and performance
• Helps team members understand the broader vision and guides the team towards results achievement
• Ensures the operations are conducted properly, according to processes, standards, and customer requirements
• Organizes and optimizes the means and solutions necessary to meet the objectives
• Evaluates operations performance against service level agreement in place and ensures corrective action plans are in place
• Coordinates actions with partners/customers to optimize the performance level
• Identifies the upcoming critical situations in order to anticipate actions
• Continuously seeks to improve performance of operations, customer and employee satisfaction

Requirements

· Bachelor's degree
· 2 years’ experience in management of activities like customer service/ sales administration/ shared services/operations
· Strong communication skills both verbal and written, analytical mindset, persuasion skills and work well within a high performance team environment
· Leadership skills, results oriented, inspiring, awareness, empowerment
· Proactive in problem solving, developing ideas and solutions to streamline workflows, processes and cross-functional efforts · Good knowledge of English is mandatory (B2+) and French is an advantage · Must be able to work in a fast paced environment What we offer:

· Flexible work schedule and the possibility to work from home;
· Meal vouchers and lunch discount;
· Partial deduction of holiday and public transport costs;
· Medical subscription;
· Gym subscription at a preferential price

How we recruit:  
Once you submit your application, one of our recruiters reviews it. If your profile fits our role:

• We have a phone call to get to know each other;
• We hold assessments to see your language skills and competencies;
• We meet in a face to face (or online, depending the context) interview, with a recruiter and the hiring manager.