Dutch/German Escalated Hardware Support Specialist

DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector, we have developed advanced skills that we use to help Companies relocate candidates globally, and assist candidates to relocate smoothly and find their desired employment.

Skills & Knowledge Essential:

• Fluent German or Dutch
• Advanced English
• Minimum of 1 year working in supporting electro-mechanical devices
• Skill and competency at providing professional technical telephone support.
• Experienced at troubleshooting known/unknown technical queries.

Skills & Knowledge Desirable:

• Living and working experience in country of customer base.
• A European language in additional to the essential requirements above.
• Very good knowledge of current range of Xerox Products.
• A good and detailed knowledge of the Xerographic process.
• A good and detailed knowledge of Color Printing Theory.

Attributes:

• Strongly self-motivated to learn new skills to fulfill basic position requirements, to become expert in the position over an extended period of time, and to progress within the organization.
• Able to be self-aware and conscientious of meeting all personal, team, & organization metric targets.
• Excellent team player with a committed approach to teamwork and customer responsibilities.
• Able to maintain and project a helpful and courteous attitude in any circumstances.
• Highly resilient under pressure and adaptable to unforeseen work demands.

• Reporting to the Office Escalated Support Team leader, the Escalated Support Specialist will provide support to Dutch / German speaking customers, field engineers and business partners engineers for escalated issues.

• Strong focus on solving issues in a timely and efficient manner, resulting in first call resolution and a high level of customer satisfaction.

• Close liaison with the Next Level technical Escalation team, engineering groups and in country technical support staff is the norm.

• The role calls for a highly motivated person with strong technical knowledge and excellent customers skills.

Benefits

• Excellent benefits package - to be discussed during the process
• Possibility to grow in a big global company
• 21 paid days as holiday per year
• Overtime and weekend pay
• Professional training


Why choose Recruitment Agency: You are given extra support in preparing for interviews / You can ask for your application feedback anytime via email or phone / All our services to job seekers are free of charge / We also offer bonus scheme to candidates.

Note: Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with the hiring company for the initial screening of your profile suitability and duplicate check.