Associate Manager, Renewals & Customer Success Emerging Accounts - German region

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Angajator: Veeam Software
  • Customer support - Client service
  • Vanzari
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Ilfov
  • Actualizat la: 18.05.2021

    Veeam is the global leader in Cloud Data Management – a trusted provider of back-up solutions that protect cloud data and keep the world moving. Our best-in-class product, a net promoter score of 3.5x the industry average, and our big-name client base provide the perfect foundation for smart, driven but humble people to win and grow their careers. We’ve retained the agility of a start-up where everyone is heard and supported, but our evolution into a billion-dollar company continues to bring new opportunities to be Veeamazing – all in an open, inclusive and diverse culture where our success means people can keep it real.


    The Team Leader is responsible to execute on a sales strategy to meet/exceed team revenue targets, employee goal setting, performance management and career planning and development.

    • Execute on a sales strategy to meet/exceed team revenue targets, employee goal setting, performance management and career planning and development;
    • Establish and report on metrics to measure performance of the renewals team; correct deficiencies where necessary;
    • Ensure that the sales plan is aligned with and supports the corporate revenue goals;
    • Ensure Veeam Core Values are being carried out by all employees on the team;
    • Manage a team of renewal representatives and ensure that that the team meets their KPI’s such as Quota/Target Attainment, MBO's and activity levels
    • Ensure the team is adequately staffed at any given point in time to accommodate the work load on all assigned territories;
    • Work with internal training team/Renewals Specialist to ensure proper onboarding and training for all employees on the team (assessment on the process and knowledge possessed by the new hires);
    • Monitor/shadow and coach new hires on ways to improve - provide adequate feedback whenever necessary;
    • Coordinate sales activities, develop and mentor staff to drive performance and career development;
    • Should act as a “go-to” person for the team for any kind of operational and work related issues that they might encounter during the course of their employment;
    • Ensure the team is up-to-date with new changes in the process/tools by providing clear cut instructions/information to the team through regular meetings;
    • Conduct regular one to one with staff members to provide them constructive feedback on their performance;
    • Implementing new initiatives and making sure all staff understand them and abide by them;
    • Be the source of motivation and role-model to the team;
    • Recognize and celebrate team and team member accomplishments and exceptional performance;
    • Facilitate problem solving and collaboration;
    • Intervene when necessary to aid the group in resolving issues;
    • Encourage and appreciate feedback from the team members that’s focused on any kind of improvement;
    • Keep direct and upper management updated with any challenges/issues affecting the work and support this with facts and figures;
    • Conduct regular pipe-line reviews and provide an accurate forecast against the quarterly sales quota;
    • Making sure the team is updating maintaining the Veeam CRM system (;
    • Participate in management meetings and take responsibility for renewal sales improvement initiatives and other assigned action items;
    • Maintaining and promoting a successful and positive work environment;
    • The obligation to fulfill professional goals and targets based on the performance indicators at the individual, department, company;
    • The obligation to report and register on time, complete and correct data required on applications and tools / applications specific internal systems;
    • Any other service tasks and responsibilities assigned by the Renewals manager.


    General Knowledge:

    • English & German Advanced
    • Knowledge of virtualization industry and the ability to relay information to potential customers - Good
    • Proficiency in MSOffice based automation tools (Excel, Outlook, etc) - Good
    • Knowledge of - is a plus
    • IT knowledge - Strong interest and passion for technology innovation and the industry - Beginner


    Job skills:

    • Self-education on renewals and sales matters
    • Ability to work well with all levels of the organization in a matrix style organization;
    • Good coaching and mentoring skills;
    • Able to speak to both decision-makers and junior staff in a tactful and sensitive manner;
    • Capacity for innovative thinking and problem-solving;
    • Good communication skills;
    • Capacity to self-improve;
    • Ability to meet deadlines;
    • Capacity to understand clients’ needs;
    • Negotiation skills;
    • Responsible;
    • Stress resistance;
    • Sense of initiative.


    • Irreproachable behavior and decent human relations;
    • Team player;
    • Emotional balance;
    • Coordination skills;
    • Organized;
    • Responsibility;
    • Responsiveness to professional requirements;
    • Serious, rigorous, positive attitude;

    We offer:

    • Competitive compensation and benefits package
    • Modern office with free fresh coffee, fruits and snacks.
    • Flexible benefits package which includes premium private health care and dental services for you and your dependents, transportation allowance and parking.
    • Wellness program including gym membership, massages in the office and company-sponsored sports activities.
    • Discount card (AFI Park Club).
    • An exceptional mature working environment with cool breakout & play areas and team-building activities.
    • Training and development opportunities to further progress your career.
    • International environment where you can learn from multiple cultures working in the same office.