Customer Success Representative – German

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Angajator: Veeam Software
Domeniu:
  • Customer support - Client service
  • Vanzari
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Ilfov
  • Actualizat la: 18.05.2021

    Veeam is the global leader in Cloud Data Management – a trusted provider of back-up solutions that protect cloud data and keep the world moving. Our best-in-class product, a net promoter score of 3.5x the industry average, and our big-name client base provide the perfect foundation for smart, driven but humble people to win and grow their careers. We’ve retained the agility of a start-up where everyone is heard and supported, but our evolution into a billion-dollar company continues to bring new opportunities to be Veeamazing – all in an open, inclusive and diverse culture where our success means people can keep it real.

    Responsibilities

    The Customer Success Representative is responsible for contacting customers to provide a proposal for the continuation of their support and products within a designated region. This high-energy position is the first step in the Renewals department at Veeam, requiring an excellent consultative nature and providing a great opportunity for you to work with international stakeholders.

    We are therefore looking for candidates with exceptional verbal and written communication skills in English and a proven ability to use initiative and work within a fast-paced environment.

    • Monitors the funnel of expiring agreements, contacts customers anywhere from 30 days to 6 months (depending on product) in advance of expiration, and provides a proposal/quote to the customer/partners for the continuation of their support and products.
    • Monitors proposals/quotes outstanding to customers to ensure that sales are closed.
    • Interacts and collaborates externally with partners and end users and internally with the Veeam sales team.
    • Handles customer inquiries by explaining the provisions and benefits of the proposed plans; up-sells and upgrades products.
    • Actively pursues the list of lapsed customers, end users and channel partners to sell reinstated products.
    • Tracks proposals/quotes outstanding, orders received, the rate of renewals, and the current forecast for reporting to management.
    • Generates quotes and assures that contracts contain appropriate terms and conditions for maintenance renewals selected by the customer.
    • Assists in negotiation of contracts or maintenance agreements.
    • Performs other duties as assigned

    Qualifications

    • Experience in B2B sales
    • Exceptional verbal and written communications skills
    • Fluent English & German
    • Excellent electronic correspondence skills, with knowledge of basic business research tools
    • Ability to work independently with limited direction in a fast-paced environment; must be a high energy, motivated self-starter
    • Ability to adapt to changes in roles and responsibilities
    • Higher education

    We offer:

    • Competitive compensation and benefits package
    • Modern office with free fresh coffee, fruits and snacks.
    • Flexible benefits package which includes premium private health care and dental services for you and your dependents, transportation allowance and parking.
    • Wellness program including gym membership, massages in the office and company-sponsored sports activities.
    • Discount card (AFI Park Club).
    • An exceptional mature working environment with cool breakout & play areas and team-building activities.
    • Training and development opportunities to further progress your career.
    • International environment where you can learn from multiple cultures working in the same office.