Senior 1st Level Operations Engineer

At Ericsson you’ll have a unique opportunity. The chance to use your skills and imagination to push the boundaries of what’s possible. To create never-seen-before solutions to some of the world’s toughest problems. You’ll be challenged. But you won’t be alone. You’ll be part of a team of like-minded innovators, all driven to go beyond the status quo to build what comes next. At Ericsson you can be an explorer, a change maker and a force for good.

To be successful in the role you must have


•Understanding of telecommunication networks (IP mainly).
•Proficiency in English.
•Ability to react quickly, also very good communication and collaboration skills.
•Perseverance, interest in documenting and problem solving, practical spirit, advising, helping and developing others, tact, understanding, ambition, self-confidence.
•Good stakeholder management skills
•Availability to work in 24/7 shifts.

You will

•Be responsible for the coordination, support, management and execution of 1st Level proactive and reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

•Constitute first/ single point of contact for specific software and hardware solutions delivered to customers.
•Be single point of contact with customer representatives.
•Be responsible for opening of customer trouble tickets and to receive orders request, in various types of applications.
•Detect any events related to specific services performance or quality provided to the customer, to report them and act accordingly, in order to tackle them.
•Initiate functional issues of incidents, trend analysis of end user performance and faults to early identify customer incidents or pr

Benefits:

25 vacation days/year;
Medical & life insurance;
Career plan mentoring;
Competitive referral bonuses for recommending your friends to work at Ericsson;
Flexible benefits from your favorite brands available on flexible benefits portal;
Gym subscription (available in flex benefits together with a series of other options);
Internal learning platform to develop your knowledge, skills, and proficiencies & curated external content articles, videos, courses, podcasts, and books from external libraries such as Skillsoft, Pluralsight, Big Think, EdX, TED Talks, Khan Academy, YouTube, and the open web itself (learning platform mobile-enabled);
In the case of travel, daily allowance, transport, and accommodation will be paid for by the company.
Part of an active community via Brand Ambassadors, CSR Activities, Sports Teams.

What´s in it for you?

Here at Ericsson, our culture is built on over a century of adventurous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in an environment where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your chance to define an impact is endless.

We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request the accommodation.