Commercial Customer Support with German

Schneider Electric's purpose is to empower all to make the most of our energy and resources, bridging progress and sustainability for all. We call this Life Is On.

Our mission is to be your digital partner for Sustainability and Efficiency.

We drive digital transformation by integrating world-leading process and energy technologies, end-point to cloud connecting products, controls, software and services, across the entire lifecycle, enabling integrated company management, for homes, buildings, data centers, infrastructure and industries.

We are the most local of global companies. We are advocates of open standards and partnership ecosystems that are passionate about our shared Meaningful Purpose, Inclusive and Empowered values.

Recognized as the world’s most sustainable company in 2021 by Corporate Knights Global 100 Index

Experience and skills we are looking for:

-Education: Bachelor’s Degree preferred;
-Fluent in Englishand German;
-Previous experience in customer support or sales is a plus;
-Ability to multi task (logging queries while speaking with customers);
-PC skills (Microsoft, Windows, ERPs);
-Basic aptitude for learning technical concepts essential;
-Excellent interpersonal, communications and time management skills;
-Ability to work on own initiative, but also as part of a team;
-Strong verbal and written communication skills are required;
-Flexible and having the ability to learn quickly;
-Previous CRM experience an advantage;
-Diversity and Inclusion -integral part of the company's history, culture and identity.

In this role you will act as an entry point of contact and provide support to all customers in the assigned country: greetings, Log Interaction, Identification of Customer.

Queries will include but are not limited to the followings:
-Post sales –product return (RMA); order management, invoice, deliveries;
-Pre sales –Price and availability, giving a catalogue reference, order entry, quotations, opportunity identification, e-commerce, knowledge management,
-Follow up on Leads generated from marketing activities.Improve Customer Satisfaction by providing a high quality professional Primary Support to customers. Establish a strong and professional relationship with assigned accounts and contacts while assisting the relevant sales team to increase revenue and market share.Identify new business opportunities, define and quote product from customers’ requests, coordinating with relevant Quotation, Sales or Marketing contact for special prices. Communicate to relevant sales people.

What will you do:

-Provide first level general support pre-sales and post-sales, telephone, mail and electronic to SE customers and partners or ensure a proper escalation to the first level technical support: price & availability, product selection, product substitution, answer question on catalog oron-line application, support on on-line self service tools;
-Responsible for answering incoming telephone calls, e-mails, web based tickets and prioritizing customer’s support needs;
-Order Management: enter, change, manage requests related to orders in cooperation with country representatives;
-Provide support to the customers for commercial and logistic returns product;
-Provide support to the customers for solving the logistic and commercial complaints;
-Proactive information communication;
-Complete documentation and follow up on all commitments and customer details;
-Actively create/modify knowledge database;
-Ongoing proactive research and learning about new products, technologies and applications;
-Participate in the interaction center’s continuous improvement process;
-Acts as back-up for the colleagues who offer customer service support in the same language when they are not in the office and/or for the colleagues who offer support in a different foreign language in English when they are not in the office
-Collaborate with Marketing on new product launches
-Liaise between customers, After-Sales and Marketing regarding Product Quality Returns

What we offer:

-Possibility to work from home according to internal policy;
-Competitive and rewarding salary package;
-Well-being workshops;
-Massage and fruit days at the office;
-Hands on training and access to our technical labs;
-Connection sessions with global management;
-Exposure to a multicultural and dynamic environment;
-Development Plan through Career path and coaching;
-Cool site environment;▪Employer with high focus on Sustainability;
-Development Programs –Career Path & Talent Academy;
-Diversity and Inclusion -integral part of the company's history, culture and identity.