Gaming text reviewer: German & English

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Employer: TELUS International
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 16.09.2021
    Remote work: On-site
    Short company description

    TELUS International (NYSE & TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions span digital strategy, innovation, consulting and design, IT lifecycle including managed solutions, intelligent automation and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and safety solutions including content moderation. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.

    TELUS International’s unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. The company is building stronger communities and helping those in need through large-scale volunteer events that have positively impacted the lives of more than 250,000 citizens around the world and through its five TELUS International Community Boards that have provided $4.6 million in funding to grassroots charitable organizations since 2011. Learn more at: telusinternational.com.

    Requirements

    Join a back-office customer support team for our client, thе largest user-generated online gaming platform, thе #1 gaming site for kids and teens.


    Recommended skills set:

    - Fluent in German and English (B2-C1 in written and oral).
    - Availability for a full time schedule, covering shifts between 14:00 - 22:30, Monday – Sunday
    - Very familiar with German culture
    - Internet and online gaming culture
    - Modern, German slang and conventions
    - Highly developed sense of integrity and commitment to community safety.
    - Demonstrated passion for excellence with understanding their actions impact not only single users but an entire online community.
    - Ability to communicate clearly and professionally, both verbally and in writing.
    - Ability to stay focused, professional and accurate when reviewing large amounts of text.
    - Has "thick skin" and is able to maturely and professionally review a wide variety of text.
    - Strong self-organization, decision making and analytical abilities.
    - Strong detail orientation and communication/listening skills.
    - Possess a strong work ethic and team player mentality.

    Comfortable working with:

    - Gmail (@roblox.com email address)
    - Okta/Yubikey
    - Google docs (spreadsheets in particular)
    - Slack
    - Zoom (online meetings)

    Responsibilities

    On this rolе, you would:

    - Develop a solid understanding of what is appropriate and inappropriate for Roblox users.
    - Review lines of text to determine if it is appropropriate for the different Roblox audiences (children and older players) and sort the text into predefined categories such as racist, bullying, grooming, profanity, etc.
    - Suggest text that can circumvent the text filter.
    - Be able to review and maintain professionalism with all types of potential content. Reviewers will encounter all variety of content, including content that is graphic, violent, explicit, pornographic, or disturbing. Show appropriate judgement in alerting others when encountering content that requires further action.
    - Communicate effectively with team members via chat and email.

    Other info

    We offer:

    - Stable job - permanent labor contracts
    - Above average fixed salary, performance bonuses, night shift extra-payment
    - Monthly meal tickets
    - Internal French language classes for our employees
    - International career - paid training and international career opportunities
    - Multilingual exposure - improve your spoken and written language skills
    - Inspiring and fun environment - our offices have become known for their innovative, - fun and pleasant design. Enjoy our relax and play areas!
    - Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
    - Private medical insurance coverage – we work with one of the best suppliers, Medlife - Medical Center where you will benefit from a Professional Package
    - Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more

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