Telecom Front Office Engineer (with French)

Employer: Ericsson
Domain:
  • Engineering
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 14.04.2021
    Short company description

    Our vision and purpose: “Our purpose is to empower an intelligent, sustainable and connected world. For more than a century, we have been putting smart tools in the hands of people in every sector of our society, creating intelligent technologies that drive positive change. We remain committed to this effort, leaving no one behind.” - Börje Ekholm, President and CEO, Ericsson

    So..who is Ericsson today and, how does it support you and the community?
    In a world that is increasingly complex, we are on a quest for easy. We are creating game changing technology that is easy to use, adapt and scale, enabling our customers to capture the full value of connectivity.
    Find out how our IoT, 5G and automation technology stands ready to unlock a wave of new value




    Requirements

    To be successful in the role you must have

    •Desire to learn about telecommunication networks and network elements or be passionate about technology.
    •Proficiency in English and French- written and spoken.
    •Ability to react quickly, communication and collaboration.
    •Perseverance, interest in documenting and problem solving, practical spirit, advising, helping and developing others, tact, understanding, ambition, self-confidence.
    •Analytical technical thinking.
    •Availability to work in 24/7 shifts

    Responsibilities

    You will

    •Be responsible for the coordination, support, management and execution of 1st Level proactive and reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
    •Constitute first/ single point of contact for specific software and hardware solutions delivered to customers.
    •Be responsible for opening of customer trouble tickets and to receive orders request, in various types of applications.
    •Detect any events related to specific services performance or quality provided to the customer, to report them and act accordingly, in order to tackle them.
    •Initiate functional issues of incidents, trend analysis of end user performance and faults to early identify customer incidents or problems
    •Actively participates in the development of new solutions to implement customer requirements