L1 Support Analyst - Partner with French & English

About Inetum, Positive digital flow:

Inetum is an IT services company that provides digital services and solutions and a global group that helps companies and institutions to get the most out of digital flow. The Inetum group is committed towards all these players to innovate, continue to adapt and stay ahead. With its multi-expert profile, Inetum offers its clients a unique combination of proximity, a sectorial organization and solutions of industrial quality. Operating in more than 26 countries, the Group has nearly 27,000 employees and in 2020 generated revenues of €1,965 billion.

Inetum Romania is an important player in the IT services and solutions market in our country, with over 15 years of activity. It is a stable, growing and profitable company with over 500 employees who provides IT consulting services, infrastructure and software development assistance, digital services implementation and support.

In an Agile format, our teams work on cloud initiatives, application development, business intelligence, automation and digitalization projects that contribute to the profit and evolution of our clients. The diversity of our projects offers team members the opportunity for learning and growth. The company had a turnover of 20 million EURO in 2021.

• Proven experience in MS Office (Word, Excel, PowerPoint);
• Strong French and English skills;
• Quick thinking and fast solving skills;
• The desire to work in fast-paced environment;
• Creativity, team spirit and proactivity;
• Nice to have SQL, People Soft.

Handle users’ requests (ticket monitoring and closing for each request received);
• User rights management (user profile creation/update/deletion);
• Handle tool functionality related questions received from users;
• Act as a back-up for a team member when required;
• Work with L2 Support and/or other departments on technical issues; collaborate/ participate to continuous improvement process that will help improve software performance, and/or upgrade interfaces;
• Escalate cases to L2 if unable to solve incoming issues;
• Identify and report any possible issue or tool bug to colleagues/concern teams;
• Participate in report analysis alongside TL when needed;
• Actively contributes to documentation and knowledge database development.

Benefits:

Interesting salary conditions
Undetermined period of contract
Career plan (professional, academic and financial)
Medical insurance
Official training's and certifications
Lunch tickets
Yearly professional evaluation
Professional and friendly working environment