L1 Support Analyst - Partner with French & English
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Inetum is an agile IT services company that provides digital services and solutions and a global group that helps companies and institutions to get the most out of digital flow.
Vauban, the Romanian division of Inetum, is an important player in the IT services and solutions market in our country, with over 13 years of activity. Vauban has over 450 employees who provide, from the service centers in Bucharest, Pitesti and Constanta, IT consulting services, infrastructure and software development services, digital services, solutions for Smart City.
• Proven experience in MS Office (Word, Excel, PowerPoint);
• Strong French and English skills;
• Quick thinking and fast solving skills;
• The desire to work in fast-paced environment;
• Creativity, team spirit and proactivity;
• Nice to have SQL, People Soft.
Handle users’ requests (ticket monitoring and closing for each request received);
• User rights management (user profile creation/update/deletion);
• Handle tool functionality related questions received from users;
• Act as a back-up for a team member when required;
• Work with L2 Support and/or other departments on technical issues; collaborate/ participate to continuous improvement process that will help improve software performance, and/or upgrade interfaces;
• Escalate cases to L2 if unable to solve incoming issues;
• Identify and report any possible issue or tool bug to colleagues/concern teams;
• Participate in report analysis alongside TL when needed;
• Actively contributes to documentation and knowledge database development.
Interesting salary conditions
Undetermined period of contract
Career plan (professional, academic and financial)
Official training's and certifications
Yearly professional evaluation
Professional and friendly working environment