SAP PP Support L 23

BearingPoint is an independent management and technology consultancy with European roots and a global reach. The company operates in three business units, focusing on advisory business, on IP-driven managed services beyond SaaS and on providing software for successful digital transformation. We also explore innovative business models with our clients and partners by driving the financing and development of start-ups and leveraging ecosystems.
BearingPoint’s clients include many of the world’s leading companies and organizations. The firm has a global consulting network with more than 10,000 people and supports clients in more than 70 countries, engaging with them to achieve measurable and sustainable success.
We are present in Romania since 2007, with more than 550 employees in our offices in Bucharest, Sibiu, Timișoara, and Iași. Their expertise brought value to more than 450 projects in the past 14 years.


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Profile

-Bachelor's degree or equivalent working experience in business, analytics, or information technology
-Previous working experience with SAP PP and one of the following SAP modules (QM, WM) – at least 1 full lifecycle implementation / Roll-Out project implementation as responsible
-Very good English level; German is a plus
-Excellent service attitude with the client satisfaction as ultimate objective
-Eager to independently evaluate problems and finding solutions
-Very good communication abilities with the capacity to build trusting relationships
-Quick learner and self-driven personality for continuous improvement
-Able to prioritize tasks and work within a team

Role

-Provide consultancy, high level support services for SAP production environment
-Ensure 2nd and 3rd level support remote to our clients (incidents and complex change request resolution)
-Analyze issues within the agreed SLA’s
-Take ownership of issue investigation and resolution
-Coordinate issues and monitor issue resolution
-Update documentation
-Support and advise clients for best decision making