Master Data Management Agent - French

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Employer: SNC-Lavalin Romania
Domain:
  • Accounting - Finance
  • Customer Support - Client Service
  • Sales
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • nationwide
    Updated at: 28.01.2023

    This is the job where you can fully value your communication and analytical skills as well as your excellent attention to details while working with various stakeholders around the world.

    As a Master Data Management Agent you will be responsible to maintain data history for audit purposes, you will receive/handle requests upon resolution, in a timely manner, being part of the Business Process Management team of SNC-Lavalin’s Financial Shared Service Center based in Bucharest.

    Even if some prior experience will be considered as a plus, the position is also a good opportunity for beginners as we will provide tools and training which will help you succeed in the role.

    Responsibilities

    • Overall maintenance of Vendor, Customer and Banking details, adhering to data governance policies and ensuring high quality of data.
    • Investigate and resolve queries, regarding vendor, customer and banking details matters, either by phone or email.
    • Answer/initiate calls and emails, document and record all incidents /equests raised using a ticketing system.
    • Build strong relationships with SNC-Lavalin internal and external customers.
    • Share knowledge by contributing to the creation/update of team procedures and documentation
    Requirements
    • Good level of French & English
    • Excellent communication skills and customer service oriented
    • Experience in the customer service field is a plus
    • Attention to detail and thoroughness
    • Good knowledge of Microsoft Office Suite
    • Strong deep analytical and problem-solving skills
    • Able to efficiently manage time, set priorities and complete multiple tasks simultaneously
    • Basic knowledge of Oracle or another ERP system is a plus
    • University Degree (studies in Economics is a plus) or relevant work experience
    Our offer towards work-life balance
    • Fully Remote Work
    • Direct & permanent contract with SNC-Lavalin
    • Flexible benefits, at your choice (. meal tickets, holiday / cultural vouchers, courses, wellness, etc.)
    • Easter & Christmas bonuses
    • Performance bonus
    • Private clinic medical subscription
    • 5 additional paid personal/sick days per year
    • French language allowance
    • Free French language classes
    • Employee Assistance Program (EAP) > free psychological, financial, or legal counseling
    • Internal career opportunities, Learning & Development programs
    • Team activities/events, virtual FunWork
    • Open & dynamic work environment
    • Flexible working schedule – organized in 3 shifts (Monday to Friday): 9:00-18:00, 10:00-19:00 & 13:00 - 22:00* (*min. 3 days per month)
    • Evening shifts allowance, starting with the 4th day worked (13:00-22:00)

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