Senior Business Intelligence Admin

Employer: MassMutual Romania
  • IT Software
  • Job type: full-time
    Job level: peste 5 years of experience
  • Cluj Napoca
  • Updated at: 15.04.2021
    Short company description

    To position MassMutual as a market leader for the next stage of growth, it is critical that we build top engineering capacity in a rapidly changing digital world. Romania has a significant pool of highly trained engineering professionals and so we are very excited to build operations in both Bucharest and Cluj.


    The Enterprise Tools and Services team is responsible for ensuring that our Business Intelligence (BI), Reporting and Analytics platforms are available for service and can support the demands placed upon it from applications across the MassMutual Enterprise.
    The ideal candidate must be skilled at working with Microstrategy, SAS, SPSS, Erwin, Crystal Reports, IBM TM1, QRM, Business Objects, Cognos, Tableau, and Alteryx products. They should also have familiarity with the supporting infrastructure which hosts the platform (AIX, Linux, HP-UX, Solaris, Windows and Cloud-AWS and Azure).
    Knowledge of integrations such as and ServiceNow, OpsBridge and xMatters are a plus.

    • 7-8 years of experience with Microstrategy, SAS, SPSS, Erwin, Crystal Reports, IBM TM1, QRM, Business Objects, Cognos, Tableau, and Alteryx products as an administrator
    • Ability to own and drive to resolution of issues
    • Strong interpersonal skills, as well as excellent communication skills, verbal and written to both technical and non-technical audiences that are in a geographically dispersed environment (conference calls, Teams, Slack, face-to-face)
    • Ability to work in a collaborative environment and on multiple assignments at once
    • Experience functioning & executing work in a fast-paced iterative environment such as Agile
    • Demonstrated initiative to recommend process improvements and demonstrated creative thinking
    • Demonstrated self-motivation and the ability to grasp concepts quickly
    • Demonstrated sharp, analytical, problem solving, and decision-making skills
    • Ability to guide / mentor other administrators and troubleshoot issues

    Preferred Qualifications:

    • Bachelor’s Degree in related field
    • 7-8 years of experience as a BI administrator
    • Experience with Cloud technologies and using Microstrategy, Tableau, Alteryx, Business Objects and Cognos products in the cloud
    • Experience in Insurance and/or financial services industry
    • Experience using JIRA Service Desk and Confluence
    • Unique combination of being business-minded and highly analytical while also having a strong and deep technical background in BI, analytics and reporting


    • Handle ad hoc requests and escalated support issues
    • Support applications reporting needs
    • Troubleshoot issues with any components of the infrastructure and resolve using SOP and KDB
    • Perform daily health check of all environments
    • Execute and monitor system utilities
    • Perform software installs, maintenance, framework modeling, report development and migration
    • Work with servers, data warehouses, data modeling, security, SQL development and portals
    • Perform universe creation and server installation in support of business objects
    • Perform installation of Erwin software as needed
    • Install and configure Crystal Reports and IBM TM1 as needed
    • Perform Cloud AWS server installation and OS patching for QRM as needed
    • Evaluate patches and fixes as needed for potential implementation
    • Continuously evaluate all BI infrastructure components to ensure system resiliency and health
    • Help users develop and/or enhance reports for meaningful application results/metrics
    • Identify opportunities to automate repetitive processes increasing efficiency
    • Orchestrate cross infrastructure team work groups to resolve or enhance system performance, incidents and maintenance
    • Educate the team and applications teams on new updates
    • Communicate and collaborate with other application support teams’ technical resources and stakeholders regarding status, technical issues and creative solutions
    • Monitor system usage for compliance
    • Administer, monitor and maintain system security
    • Build client trust and respect, establish client relationships, and develop rapport with client
    • Participate and engage in all team meetings
    • Document best practices and operational procedures
    • Facilitate continuous improvement within the environment
    • Review the platform for cost savings