Junior Technical Engineer (with French)

We’re an energized bunch, who love to be at the forefront of innovation. We make it our mission to develop and stay ahead of the latest trends and technology. Our goal? To put customers at the core of what we do and to deliver solutions that drive transformation and unlock the potential of people and businesses.

Required Experience:
• Minimum of 1 year of experience as a Technical Engineer demonstrating success, and support in a cross functional team environment
• Problem Solving Skills: exercising judgement based on the analysis of multiple sources of information
• Impacts a range and has experience with end to end accountability for assigned processes or products
• Fluency in French language

Technical Knowledge
• Good knowledge of Java, SQL and XML
• Understanding of J2EE architecture
• Experience with different web servers and app servers and knowledge of different Back ends preferably Oracle
• Experience writing internal ‘How-to’ guides, training materials, and end-user documentation
• Education / Certification: Bachelor’s Degree or an equivalent combination of education and/or experience

Responsibilities & Deliverables:
Your deliverables will include, but are not limited to, the following:
• Provide professional application and technical support & consultation to clients of Finastra Corporate Product, typically banks
• Respond to user requests in accordance with SLAs
• Ensure that the clients are able to utilize the product properly as per their needs. You will be part of a team who works closely with clients to ensure they derive the greatest possible value from the use of our product
• Act as initial escalation point for Operations & Application Support staff and the customer; provide guidance and training for support staff of all levels; execute escalation procedures when applicable, as defined by management.
• Be a part of the triage team once enough experience is accumulated
• Work collaboratively with customers’ and Finastra technical groups including for connectivity to various interfaces/applications
• Continually monitor and update all assigned cases in Salesforce CRM with timeliness, accuracy, relevant information and using appropriate customer-facing communication as judged by management. Cases are accessible internally and by Finastra clients. Update clients on the progress towards issue resolution
• Track issues sent to other departments and ensure a resolution to the client's satisfaction is attained. Create defects in JIRA upon necessity
• Install and Maintain Test Environments for internal usage
• Participate in and sometimes help and coordinate in infrastructure changes that relate to our product
• Maintain and expand support expertise by learning, as necessary including the software applications Finastra sells