Senior Data Transmission Admin

To position MassMutual as a market leader for the next stage of growth, it is critical that we build top engineering capacity in a rapidly changing digital world. Romania has a significant pool of highly trained engineering professionals and so we are very excited to build operations in both Bucharest and Cluj.

The Enterprise Tools and Services team is responsible for ensuring that our Data Transmission platforms are available for service and can support the demands placed upon it from applications across the MassMutual Enterprise.
The ideal candidate must be skilled at working with IBM Sterling File Gateway, Sterling Integrator, Control Center, Sterling Secure Proxy, SEAS and Connect Direct.
Knowledge of integrations such as and ServiceNow, OpsBridge and xMatters are a plus.

• 7-8 years of experience as an data transmission administrator of the products
• Ability to own and drive to resolution of issues
• Strong interpersonal skills, as well as excellent communication skills, verbal and written to both technical and non-technical audiences that are in a geographically dispersed environment (conference calls, Teams, Slack, face-to-face)
• Ability to work in a collaborative environment and on multiple assignments at once
• Experience functioning & executing work in a fast-paced iterative environment such as Agile
• Demonstrated initiative to recommend process improvements and demonstrated creative thinking
• Demonstrated self-motivation and the ability to grasp concepts quickly
• Demonstrated sharp, analytical, problem solving, and decision-making skills
• Ability to guide / mentor other Administrators and troubleshoot issues

Preferred Qualifications:

• Bachelor’s Degree in related field
• 7-8 years of experience as a data transmission administrator
• Experience leading a team, particularly in multiple geographic areas
• Experience with Cloud technologies and using Data Transmission products in the cloud

• Handle ad hoc requests and escalated support issues
• Serve as an escalation point to troubleshoot issues with any components of the infrastructure and resolve using SOP and KDB
• Evaluate patches and fixes as needed for potential implementation
• Lead upgrades of the products following corporate governance and project processes
• Continuously evaluate all data transmission infrastructure components to ensure system resiliency and health
• Work with architecture, business and delivery teams to determine strategic direction for Data Transmission platform
• Help users develop and/or enhance data transfers for meaningful application results/metrics
• Identify opportunities to automate repetitive processes increasing efficiency
• Orchestrate cross infrastructure team work groups to resolve or enhance system performance, incidents and maintenance
• Educate the team and applications teams on new updates
• Communicate and collaborate with other application support teams’ technical resources and stakeholders regarding status, technical issues and creative solutions
• Research and keep current on Data Transmission technologies and communicate trends and future needs from a business perspective
• Build client trust and respect, establish client relationships, and develop rapport with client
• Participate and engage in all team meetings
• Document best practices and operational procedures
• Provide support for disaster recovery exercise annually
• Facilitate continuous improvement within the environment
• Contribute to annual budget planning process and manage Data Transmission platform capacity
• Review the platform for cost savings