Senior Technical Support Specialist with English Nightshift

Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

Minimum college graduate; Bachelor’s degree preferred;
Minimum 1-year experience in Customer Support or Technical Support;
English Advanced Level
Strong customer focus
Ability to Learn New Software and Hardware
Analysis of Technical Issues

We have a great opportunity for a Senior Technical Support Specialist, to join our Honeywell team in Bucharest! As a Senior Technical Support Specialist, you will handle Level 1 internal and external customer related issues and concerns using published documentation and knowledge base. You will work with Level 2 tech support or Field Technicians to gather further detail, research issues, seek resolutions and deliver a solution to customer.

Responsibilities:
Handle internal and external customer related issues and concerns
Record all customer interactions into a CRM
Maintain acceptable call evaluation requirement
Develop FAQs, Technical Tips and ‘How-To ’videos on Hardware also Software applications
Support the development of internal documentation
Actively participate in departmental activities and initiatives including self-help.

We offer:
A culture that fosters inclusion, diversity and innovation
Market specific training and ongoing personal development
Career growth opportunities;
Experienced leaders to support your professional development;
International work environment;
If this is your dream role, then we'd love to hear from you!
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.