SaaS Cloud Operations & Applications Support Lead

The Qualysoft Group was founded in Vienna in 1999. As an independent IT consultancy and service company, it supports its international customers by providing tailored IT solutions that are both flexible and innovative. Its main focus is on providers of financial and energy services, industrial firms, media/telecommunications companies, and institutions from the public sector.

• SaaS Platform (Mandatory): Elastic Search Big Data platform, Kafka, Zookeeper, Storm, Hbase, Hadoop, Spark and other components like Netty/ NGINX, Docker/ Docker swarm, Kubernetes, Auth0/IDP/SSO etc.

• Cloud Infrastructure: Microsoft Azure: Vnet, VMs, Subscriptions, Resource groups, Storage accounts, Scale set, Azure functions, Event hub, Blob store, Azure ARM, Data bricks, Azure networking/security etc, OMS, AppInsights.
AWS (good to have):

• Container Orchestration: Docker or Kubernetes knowledge

• Programming: Good Understanding of REST API and JSON Structures. Should be familiar with engineering practices, architecture / workflows, used cases etc.

• Experience/ Background: 10+ years in a role of Application Support Expert for SaaS solution with the above-mentioned technologies.

• Qualification: BE/ BTech/ MCA

• Other Important Requirements: The team this role belongs to is expected to understand shift structure and will be managing global production and customer facing highly critical systems. Hence the individual should be flexible to adapt the roster/shift arrangements as required.

• Develop, deploy and continually improve the telemetry, monitoring and automation (self-heal, self-help, self-service) of the SaaS platform and the applications
• Ensure the Cloud Infrastructure, platform components and applications are secured and safeguarded via strong controls, monitoring and security incident management
• Own Root Cause Analysis of incidents end to end and demonstrate quantifiable technological, stability and process improvement for the Company's Cloud Infrastructure, SaaS platforms and applications
• Enable technology support teams, customers and business users by building and continually developing knowledge base driven by analyzing practical usage/issues and related challenges.
• Will be primary point of contact for the Company's customers for communication, guidance and active responses. Should be the liaison between Support and Product engineering teams to communicate customer issues and priorities proactively

Only suitable candidates will be contacted in about 2 weeks.