Product Support Engineer

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Employer: Qualysoft
Domain:
  • Engineering
  • IT Software
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 29.06.2021
    Remote work: On-site
    Short company description

    The Qualysoft Group was founded in Vienna in 1999. As an independent IT consultancy and service company, it supports its international customers by providing tailored IT solutions that are both flexible and innovative. Its main focus is on providers of financial and energy services, industrial firms, media/telecommunications companies, and institutions from the public sector.

    Requirements

    # 2 or more years of progressively responsible experience in software development / support
    # Bachelor’s degree or equivalent in Computer Science or Engineering (or an equivalent major)

    Technical skills:
    Mandatory
    # Cloud: Azure or AWS experience
    # OS: Linux
    # APIs: REST APIs, Postman etc.
    # Monitoring/Log Management: Kibana, Grafana, Sensu
    # Scripting: Shell, Python
    # Ticketing Tool: Team Foundation Server (TFS), Jira, ServiceNow
    # Experience in previous consulting or customer-facing roles is required
    # Excellent communication skills (written and oral) is required

    Nice to have
    # Programming: Java
    # Container Orchestration: Docker or Kubernetes knowledge
    # Technology: Kafka/Zookeeper, Netty/ Nginx, Spark, Elastic Search, Apache Storm
    # Experience is desired in WCF and XML
    # Experience is desired in Agile methodology

    Responsibilities

    # Provide Product Support across our customers those are in compliance with support agreements (SLAs)
    # Passion and enthusiasm for problem solving and customer facing skills
    # Passion for debugging/troubleshooting and testing
    # Passion for Coding and strong Analytical skills.
    # Ticket Management
    # SLA Management


    !!! Flexible to work in rotational shift including night shift and weekend working – Mandatory

    Other info

    Industry:
    # IT-Hardware/Networking, Telecom, MDM, ERP

    Only suitable candidates will be contacted in about 2 weeks.

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