Backline product support specialist

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Employer: Luxoft Romania
Domain:
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 23.03.2021
    Short company description

    Luxoft, a DXC Technology Company, (NYSE: DXC), is a digital strategy and software engineering firm providing bespoke technology solutions that drive business change for customers the world over. Luxoft uses technology to enable business transformation, enhance customer experiences, and boost operational efficiency through its strategy, consulting, and engineering services. Luxoft combines a unique blend of engineering excellence and deep industry expertise, specializing in automotive, financial services, travel and hospitality, healthcare, life sciences, media and telecommunications. Luxoft is well known for its consistent high level of delivery and complex project management, its premier digital engineering talent, exceptional client focus, and agility, creativity, and remarkable problem-solving capabilities.

    Requirements

    • Good debugging and root cause analysis skills, good English communication skills in both verbal and written
    • Understanding of scripting and automation technologies. Scripting skills required; any programming/scripting language experience is good
    • Understanding of networking concepts (L2 switching, SNMP)
    • Customer oriented, ability to work with customers in a professional manner
    • Good communication in English, both speaking and writing

    Responsibilities

    Project Description:
    The client's solution is an integrated lab management and test execution solution for elastic test labs. It coordinates, orchestrates, manages and monitors physical and virtual environments as well as facilitates lab consolidation. Its drag and drop interface allows testers to quickly create and execute complex test scenarios while its multi-user reservation system prevents resource conflicts even with teams spanning multiple continents.
    Key features:
    • Virtual & physical topology generation
    • Graphical resource utilization reports
    • Layer 1 switch automation
    • High availability and fault tolerant
    • Centralized repository of equipment& test case

    In addition, iTest is a powerful test orchestrator that allows developing automated test cases that will plug into Velocity tool.

    Responsibilities:
    As a member of our Support team provide customers and end users with product and technical support by performing the following duties:
    • Respond to incoming Service Requests from customers, Sales Engineers and Sales team via email and incident reporting tools
    • Diagnose, troubleshoot and debug using customer logs and tools
    • Reproduce the problems reported in the local lab and provide workarounds if any
    • Communicate with Engineers and Product Managers regarding, bugs and follows-up to make sure fixes are received and tested.
    • Advises management on product development issues arising from product problems identified through technical support calls with customers.
    • Handles customer problems that appear to arise from the use of the product.
    • Require working on shifts - no night shift
    • Occasional on-site training and support for the customers

    Other info

    Reasons to join us:

    • Attractive salary and benefits package
    • We invest into your professional training including business domain knowledge, and allow you to grow your professional career.
    • We encourage creative-thinking into an open-minded work environment. Frequently the relaxation rooms are the place where the most ambitious ideas are born.
    • We are not just professional teams, we are also friends that have fun working together
    If you are an active person and you feel motivated by the creation/development of the software solutions, then this is the place to be, you will not get bored.