Backline product support specialist

About Luxoft
Luxoft, a DXC Technology Company (NYSE: DXC), is a digital strategy and software engineering firm providing bespoke technology solutions that drive business change for customers the world over. Acquired by U.S. company DXC Technology in 2019, Luxoft is a global operation in 44 cities and 23 countries with an international, agile workforce of nearly 18,000 people. It combines a unique blend of engineering excellence and deep industry expertise, helping over 425 global clients innovate in the areas of automotive, financial services, travel and hospitality, healthcare, life sciences, media and telecommunications. DXC Technology is a leading Fortune 500 IT services company which helps global companies run their mission critical systems. Together, DXC and Luxoft offer a differentiated customer-value proposition for digital transformation by combining Luxoft’s front-end digital capabilities with DXC’s expertise in IT modernization and integration. Follow our profile for regular updates and insights into technology and business needs.
​​​​​​​Luxoft Romania has been established since 2001. We currently have approximately 2500 employees working from different locations in the country.

• Good debugging and root cause analysis skills, good English communication skills in both verbal and written
• Understanding of scripting and automation technologies. Scripting skills required; any programming/scripting language experience is good
• Understanding of networking concepts (L2 switching, SNMP)
• Customer oriented, ability to work with customers in a professional manner
• Good communication in English, both speaking and writing

Project Description:
The client's solution is an integrated lab management and test execution solution for elastic test labs. It coordinates, orchestrates, manages and monitors physical and virtual environments as well as facilitates lab consolidation. Its drag and drop interface allows testers to quickly create and execute complex test scenarios while its multi-user reservation system prevents resource conflicts even with teams spanning multiple continents.
Key features:
• Virtual & physical topology generation
• Graphical resource utilization reports
• Layer 1 switch automation
• High availability and fault tolerant
• Centralized repository of equipment& test case

In addition, iTest is a powerful test orchestrator that allows developing automated test cases that will plug into Velocity tool.

Responsibilities:
As a member of our Support team provide customers and end users with product and technical support by performing the following duties:
• Respond to incoming Service Requests from customers, Sales Engineers and Sales team via email and incident reporting tools
• Diagnose, troubleshoot and debug using customer logs and tools
• Reproduce the problems reported in the local lab and provide workarounds if any
• Communicate with Engineers and Product Managers regarding, bugs and follows-up to make sure fixes are received and tested.
• Advises management on product development issues arising from product problems identified through technical support calls with customers.
• Handles customer problems that appear to arise from the use of the product.
• Require working on shifts - no night shift
• Occasional on-site training and support for the customers

Reasons to join us:

• Attractive salary and benefits package
• We invest into your professional training including business domain knowledge, and allow you to grow your professional career.
• We encourage creative-thinking into an open-minded work environment. Frequently the relaxation rooms are the place where the most ambitious ideas are born.
• We are not just professional teams, we are also friends that have fun working together
If you are an active person and you feel motivated by the creation/development of the software solutions, then this is the place to be, you will not get bored.