Customer Support with French Italian (work from HOME)

Employer: QLT
Domain:
  • Customer Support - Client Service
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 02.03.2021
    Short company description

    Simți că a venit momentul să faci o schimbare în carieră? Dacă ești în căutarea unui job de calitate, te invităm să ne trimiti cv-ul. Mâine poate fi prima zi în care să vă valorificați potențialul exact așa cum doriți.

    "Pesimistul vede dificultăți în orice oportunitate. Optimistul găsește oportunități în orice dificultate.” (Winston Churchill)"

    Requirements

    Employer is a leading strategic partner for more than 20 Global Airlines, plus OTAs, travel technology providers etc.

    The Romanian hub will offer contact center support for one particular airline, core in Europe, but worldwide coverage.

    Your Profile:
    - Excellent French and Italian language command – fluency in speaking and writing correctly and at ease (plus midd-level English knowledge);
    - Previous work experience in an international airline/travel or bookings environment is a valuable advantage, but not mandatory;
    - Good Communication and Customer Service skills, any experience in BPO / contact center work is an advantage;
    - Willingness to search for the required information for customers with a strong focus on solving clients requests;
    - Graduate in any discipline / Under graduates;
    - Willing to work in a contact center environment with 24/7 rotational shifts (including night shifts).

    Responsibilities

    Key Responsibilities:
    - Deliver exemplary customer service via emails and phone calls;
    - Answer emails messaging and manage outgoing voice phone calls from/to world leading airlines customers, providing customer service support for queries related to flight changes or cancellations, lost baggage, claims.

    Other info

    We Offer:
    - Work from home;
    - Competitive salary package;
    - Thorough training enabling all team to perform effectively;
    Career growth opportunities within an international developing team.