Helpdesk Officer with Dutch
Humangest Romania este parte a grupului SGB Humangest Holding, grup cu capital integral italian, specializat in consultanta in domeniul resurselor umane. Obiectivul nostru este sa oferim partenerilor, candidatii potriviti nevoilor lor, precum si idei inovatoare pentru problemele ce pot aparea in domeniul resurselor umane. Humangest Group iti ofera solutii in gasirea unui loc de munca, atat in cadrul echipei noastre, cat si in cadrul companiilor client.Cerinte
-Advanced level of English and at least medium in Dutch;
-1 year of experience in Customer Support/ Procurement/ Finance/ Helpdesk would represent an advantage;
-Ensures that the problems are accurately registered in the ticket application when received via e-mail, phone or chat;
-Ensures that the phone/ chat line is open at the beginning of the work program;
- Helpdesk Level 1 support for the applications used within the Procure to Pay department, escalates wherever the case to the level 2;
- Acts as single point of contact for the customer and communicates relevant information in order to ensure the customer’s satisfaction.