Head of Gaming Management Services

Employer: EveryMatrix
  • Internet - eCommerce
  • Job type: full-time
    Job level: Manager
  • Updated at: 27.02.2021
    Short company description

    EveryMatrix is a leading IT software supplier for the iGaming industry, with products like a fully managed, multi award-winning sportsbook, dozens of casino and live casino providers integrated into one lobby & wallet, a vendor neutral gaming management platform with payment processing and much more.


    5 years’ experience on similar role within the B2C iGaming industry (Director, Head of Product or C level experience is desirable);

    Proven track record of managing all aspects of a successful product throughout its lifecycle;

    Proven ability to develop and effectively communicate recommendations to executive management;

    Solid technical background with understanding and/or hands-on experience in software development and web technologies;

    Experience with CRM platforms with segmentation and journey builder capabilities;

    Deep understanding of lifecycle marketing, direct marketing and lifecycle best practices;

    Ability to interact professionally with clients and stakeholders and solicit their input for potential requirements and design features is needed;

    Profit and loss, balance sheet and cash flow management;

    Knowledge of both theoretical and practical aspects of project management;
    Team management experience;

    Ability to get up to speed quickly on new issues and to make sound judgments on them;

    Having a can-do, problem-solving attitude;

    Ability to plan own workload effectively and to delegate;

    Sociable personality;

    Ability to work under pressure.


    Directly contribute to the profitability of the department;

    Managing personnel within the division (organizing internal team structures and coordinating with subordinate team leaders and HR in assuring optimal staffing);

    Responsible for budgeting;

    Building on the existent strategy and the vision of Gaming Management Services. Use of all relevant sources of information to ensure effective decision making and to guide and deliver effective customer interaction;

    Implementing the strategic plan, execute, measure, and optimize customer lifecycle programs. Manage programs that leverage customer behavior;

    Follow up with company policies and make sure they are correctly implemented within the team;

    Ensure team growth and motivation;

    Sets business goals and roadmap;

    Evaluates the success of the department;

    Develops and implements operational policies;

    Where necessary, challenges current performance levels;

    Making informed decisions determining appropriate mitigation actions for any risk identified;

    Work closely with the Trading Team and the Payment Management Team;

    Influence on marketing, pricing, sale of the services, working with Commercial Division to present offers to clients;

    Keep abreast of competitor programs and provide insights on this to team.

    Other info

    Perks and benefits:

    Headquarters in the heart of the city, at Unirii Square
    Flexible schedule
    Private Medical Subscription
    Daily Catered Lunch
    Our own in-house gym, health & well-being programs
    Bookster subscription & Books corner (online and offline)
    Fun corner: pool, ping pong table, PS4, lots of board games
    Internal & external training
    Team Activities, Friday Bars, Summer Party & Christmas Party (we like to ‘Work hard, party harder’)
    Extra vacation days with every year inside the company
    Anniversary Gifts
    Fruits Tuesday