Customer Support Project Manager

Amber Bucharest is looking for an experienced Customer Support Project Manager. This role oversees the planning, implementation and tracking of one or multiple projects. JOB PURPOSE: WE NEED YOU TO: Plan the project

• Lead the planning and implementation of project.
• Facilitate the definition of project scope, goals and deliverables.
• Define project tasks and resource requirements.
• Develop full scale project plans.

• Recruit, interview and select staff with appropriate skills for the project activities.
• Manage project staff according to company policies and practices.
• Ensure that all project personnel receive proper orientation and professional development.
• Assemble and coordinate project staff.

• Execute the project according to the agreed plan.
• Monitor the progress of the project and adjust as necessary.
• Establish a communication schedule to update stakeholders and team members on project progress.
• Recurrently review the quality of the work completed with the team to ensure that it meets the project standards.

• Constantly monitor and report on progress of the project to all stakeholders.
• Present reports defining project progress, risk registry and mitigation plan.
• Manage all project funds according to established accounting policies and procedures.
• Track project deliverables using appropriate tools.
• Provide direction and support to project team.
• Implement and manage project changes and interventions to achieve project outputs.

• Ensure that the project deliverables are on time, within budget and at the required level of quality.
• Evaluate the outcomes of the project as established during the planning phase.

• +2 years of Project Management experience
• Knowledge of project management techniques and tools
• Direct work experience in project management capacity
• Proven experience in people management
• Proven experience in risk management
• Proficient in project management software
• Previous experience in the gaming industry it would be a plus

• Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
• Creativity/Innovation: Develop new and unique ways to improve operations of the organization and to create new opportunities.
• Foster Teamwork: Work cooperatively and effectively with others to set goals, solve issues and make decisions that enhance organizational effectiveness.
• Lead: Positively influence others to achieve results that are optimal for project and business.
• Make Decisions: Assess situations to determine the importance, urgency and risks and make clear decisions which are timely and in the best interests of the organization.
• Organize: Set priorities, develop a work schedule, monitor progress towards goals and track details/data/information/activities.
• Plan: Determine strategies to move the organization forward, set goals, create and implement actions plans and evaluate the process and results.
• Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions and offer recommendations and/or resolve the problem.

• An attractive salary
• A permanent contract
• Meal tickets
• Medical services package
• Professional and friendly working environment