Order Management Analyst with German

We are hiring an Order Management Analyst with German in Timisoara!

This job is for our client, a leading global supplier of technology and services. Its operations are divided into four business sectors: Mobility Solutions, Energy and Building Technology, Industrial Technology and Consumer Goods. As a leading IoT company, it offers innovative solutions for smart homes, smart cities, connected mobility, and connected manufacturing.

Perfect Candidate

• Language skills: German B2/C1 and English B2/C1
• Excellent written and oral communication skills
• Customer Service experience – would be a plus
• Attention to detail
• Analytical thinking
• Ability to synthesize
• Team-player
• PC skills: MS Office (Excel, Word)
• Multitasking

Responsibilities

• Timely and accurate order processing & software subscriptions in Diagnose Service System (DiSS)
• Provide customers with information related to their software subscriptions, licensing, orders, etc.
• Subscription and service contracts management
• Claim management: returns, processing of warning, licensing inquiries, invoice clarifications, etc.
• Creates and maintains CRM and DiSS data base
• Booking of service charges and monthly billing to customers
• Provide prompt and courteous service to customers by using communication skills to listen, interpret and respond to customer needs, to ensure customer satisfaction objectives are achieved
• Ensure customer issues via telephone/email are dealt with promptly and within a minimum timeframe
• Creates and checks various reports
• Support actions for phase-out of products
• Marketing responsibilities related to new products or processes
• Communicate with other departments to ensure that customers’ needs and claims are being dealt with promptly
• Active participation for the project related continuous improvement process
• Provide training and support to team members
• Fulfil additional tasks required by direct superior.

Company Benefits

• Flexible benefits - on top of your salary, they offer you a monthly budget via your benefit account, which can be used according to your preferences
• The 13-th salary
• Meal tickets
• Relocation package
• Language courses
• Life events celebration
• Growing number of vacation days - work-life balance is essential, therefore they offer you 1 more day of vacation for every 2 years you spend in the company
• Home office - if you want to work a few days per month from home
• Health and sport benefits - because your health is a priority
• Various discounts to company's partners
• Inspiring working conditions
• Diversity and multicultural mindset.


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