Order Management Analyst with German

Employer: I.FUTURE
Domain:
  • Accounting - Finance
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Timisoara
  • Updated at: 08.03.2021

    We are hiring an Order Management Analyst with German in Timisoara!

    This job is for our client, a leading global supplier of technology and services. Its operations are divided into four business sectors: Mobility Solutions, Energy and Building Technology, Industrial Technology and Consumer Goods. As a leading IoT company, it offers innovative solutions for smart homes, smart cities, connected mobility, and connected manufacturing.

    Perfect Candidate

    • Language skills: German B2/C1 and English B2/C1
    • Excellent written and oral communication skills
    • Customer Service experience – would be a plus
    • Attention to detail
    • Analytical thinking
    • Ability to synthesize
    • Team-player
    • PC skills: MS Office (Excel, Word)
    • Multitasking

    Responsibilities

    • Timely and accurate order processing & software subscriptions in Diagnose Service System (DiSS)
    • Provide customers with information related to their software subscriptions, licensing, orders, etc.
    • Subscription and service contracts management
    • Claim management: returns, processing of warning, licensing inquiries, invoice clarifications, etc.
    • Creates and maintains CRM and DiSS data base
    • Booking of service charges and monthly billing to customers
    • Provide prompt and courteous service to customers by using communication skills to listen, interpret and respond to customer needs, to ensure customer satisfaction objectives are achieved
    • Ensure customer issues via telephone/email are dealt with promptly and within a minimum timeframe
    • Creates and checks various reports
    • Support actions for phase-out of products
    • Marketing responsibilities related to new products or processes
    • Communicate with other departments to ensure that customers’ needs and claims are being dealt with promptly
    • Active participation for the project related continuous improvement process
    • Provide training and support to team members
    • Fulfil additional tasks required by direct superior.

    Company Benefits

    • Flexible benefits - on top of your salary, they offer you a monthly budget via your benefit account, which can be used according to your preferences
    • The 13-th salary
    • Meal tickets
    • Relocation package
    • Language courses
    • Life events celebration
    • Growing number of vacation days - work-life balance is essential, therefore they offer you 1 more day of vacation for every 2 years you spend in the company
    • Home office - if you want to work a few days per month from home
    • Health and sport benefits - because your health is a priority
    • Various discounts to company's partners
    • Inspiring working conditions
    • Diversity and multicultural mindset.


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