Travel Data Processing Agent with German and English
WNS Global Services is a recognized leader in business process outsourcing (BPO).
We deliver value to our customers by bringing operational excellence, deep industry and functional knowledge to critical business processes. Our customers comes from various industries, such us: travel, insurance, financial services, healthcare, manufacturing, distribution and retail.
We will welcome you in a global team and in a friendly work environment where you can professionally evolve. Looking forward meeting you!
• Proficiency in English & German;
• Strong attention to detail and accuracy;
• Analytical thinking;
• Customer Service orientation;
• Ability to grasp concepts quickly and handle multiple tasks and responsibilities;
• Ability to meet deadlines, providing accurate and thorough results;
• Nice to have experience in working with Microsoft Excel and Salesforce.
• Perform price-checking of offers to assess offer competitiveness based on request and prioritization;
• Ensure amenities offered on our website are in-line with amenities advertised on other platforms;
• Respond to and process queries received from suppliers (rate amends, close-out requests, top-ups, booking summaries) in a timely manner;
• Contact respective teams for additional details with regards to contracts, rates, and approvals;
• Assist the customer support department by investigating various queries received from the end-users and suppliers
You will enjoy:
•Bonuses for your results
•A great office, a friendly atmosphere, and a multinational environment
•Wide range of development and training options (including soft skills and language courses)
•Free coffee and fruits to keep you energized but also medical coverage
•Bookster and Benefits Online for you to enjoy your hobbies