Customer sales support manager with French

We are the leading technology recruitment and selection consultancy in Romania, working on highly specialized technologies for permanent and interim positions. Since our inception in 2001 as the first specialized IT recruitment agency in Romania we supported over 400 national and global clients in acquiring strategic IT talent for their business.

We are deeply passionate about technology and highly responsible about our work. We understand the pressure of the business and the fact that you need fast and quality results. Therefore we always go for the extra mile to deliver the best IT&C talent for your business, no matter how challenging the project may seem.

The Customer & Sales Support Manager (shorten CSSM) works within a European, multicultural and fast moving business environment, supporting Sales Operations, Business Units (shorten BU) and Sales Force within the area of Catalogue Management and Maintenance

2-3 years work experience in customer management
Bachelor degree or in course of obtaining.
Proficiency in French is mandatory
Advanced level of English language knowledge
Strong communication skills
Excellent time management.
Problems identification and strategic thinking. Solution oriented.

Main Responsibilities

The Customer & Sales Support Manager (shorten CSSM) works within a European, multicultural and fast moving business environment, supporting Sales Operations, Business Units (shorten BU) and Sales Force within the area of Catalogue Management and Maintenance. He/she is located in the EMEA Direct Operations team and has a wide variety of responsibilities, including but not limited to the following:

• Consultancy & Design of Product Offering:
Key contact for the Sales organization for Customer E-Catalogue and Portal related matters.
Proactively informs Sales/Customer on any major change in offering or pricing.
Provide consultancy on product specs, Product Lifecycle Management, Replacements, offering and pricing.
Performs triage on issues and redirects to appropriate teams.


• Customer support and communication:
Provide customized portal training.
Manage all quote requests.
Acts as single point of contact on issues regarding offering, catalogue, B2B and/or ELITE portal access and capabilities.
Provides guidance for Back Office teams with which a direct relation exists.
Proactive inform Sales or Customer on any major change in the catalogue.
Supports Demo/Certification unit requests.

• Metrics control and Reporting
KPIs control – self monitor KPIs
Implements corrective actions in case of deviations.