Order Analyst with German - Timisoara
Hays is the leading global specialist recruitment group. We are the experts in recruiting qualified, professional and skilled people across a wide range of specialised industries and professions.
We operate across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments. At Hays, we believe the right job can transform a person's life and the right person can transform a business.
Language skills: German B2/C1 and English B2/C1;
Excellent written and oral communication skills
Attention to detail
PC skills: MS Office (Excel, Word)
Provide customers with information related to their software subscriptions, licensing, orders, etc.;
Claim management: returns, processing of warning, licensing inquiries, invoice clarifications, etc.;
Creates and maintains CRM and DiSS data base;
Ensure customer issues via telephone/email are dealt with promptly;
Marketing responsibilities related to new products or processes;
Communicate with other departments to ensure that customers’ needs and claims are being dealt with promptly;