BackOffice RAN Engineer
Randstad is specialized in solutions in the field of flexible work and human resources services. Our services range from regular temporary staffing and permanent placements to in-house, professionals, search & selection, and HR Solutions.
The Randstad Group is one of the leading HR services providers in the world, with top-three positions in Argentina, Belgium & Luxembourg, Canada, Chile, France, Germany, Greece, India, Mexico, the Netherlands, Poland, Portugal, Spain, Switzerland, the UK, and the United States as well as major positions in Australia and Japan.
In 2015, Randstad had approximately 29,750 corporate employees and around 4,473 branches and in-house locations in 39 countries around the world. Randstad generated revenue of € 19.2 billion in 2015. Randstad was founded in 1960 and is headquartered in Diemen, the Netherlands.
BA/BSc degree in Engineering or Computer Science
Strong technical background in Huawei 4G RAN.
At least 4 years’ experience in RAN network support, of 1 to 3 years in a 2nd / 3rd line support environment.
Good knowledge and understanding of applicable OSS platforms.
Experience of service management tools. Good knowledge of BMC Remedy .Use of Mycom OSI would be an advantage.
Fluent English spoken and written
Provide assistance to the Front Office on 3rd line network faults, monitors and maintains the operational status of RAN through regular evaluation of trouble ticket reports and performance statistics.
Management and Operational performance of 4G RAN / 5G NSA network.
FOA support for new hardware and software upgrades, new feature introductions, software updates.
Working with U2020, Remedy, CyberArk.
Create & update the Preventive Maintenance procedure and schedule
Prepare step-by-step guideline for all kinds of preventive maintenance tasks in scope of the RAN network
Create the work order for preventive maintenance and implement the planned work order effectively and according to the product guidelines
Report on the status of Preventive Maintenance result for the RAN network
Maintains close relations with third parties, like vendors, to be able to monitor progress of reported problems, known caveats, newly available features, software upgrades and hardware products.
Take part in on-call rota to provide out-of-hours support.
Find the resolution/workaround for troubles, update trouble reports and dispatch fault repair tasks
Replace failed resources, activate cold stand-by resource units, support fault management escalations.
Perform functional tests of repaired resources